Delivery
It's our mission to get your order from our warehouse to your business on the date stated in your email confirmation. Please read on for all of our important delivery information.
Standard Delivery
Our standard delivery service is 2-3 working days, and includes kerbside delivery at your premises.
Your item will be delivered as close as possible to your premises and our delivery drivers will only unload your goods where it is safe and secure to do so.
Free Next Working-Day Delivery
All orders over £100 excluding VAT qualify for our free next working day delivery service. If your order is under £100, a charge of £8.50 will apply.
Please note, NI is excluded from our free next working day delivery on orders over £100 ex VAT along with the following postcodes: HS, KW, IV, PH, PA, BT. For these areas, only our 2-3 working day delivery is available. Additionally, we are unable to offer next working day delivery to Scottish Highlands, Scottish Islands, Northern Ireland, Isle of Man, Isle of Wight, Channel Isles and Isles of Scilly.
If your postcode falls under the following areas, your order will be delivered the next working day by noon or at the end of the business day: AB, DD, FK, KA, ML, SA, TA & EX.
Delivery Cut Off Times
To qualify for next day delivery, your order will need to be placed before 4.30pm Monday to Thursday. If you select next day delivery after 4.00pm on Thursday and before 4.00pm on Friday, your order will be delivered on Monday.
Order before 4.00pm on Friday for Saturday delivery services. Orders placed after 4.00pm on Friday will be dispatched on Monday.
Orders must pass security checks and be paid in full before 4.30pm.
Standard deliveries take place Monday to Friday, usually between 8am and 6pm, but they can be as late as 9pm.
To qualify for next day delivery, your order must be paid for in full before the cut off point.
Click & Collect
Our Click & Collect service is perfect for when you need a quick upgrade or replacement, and our help is always on hand. If you’re able to travel to our warehouse based in Seaham (SR7 9DR), we’re available to help with the same day collection of your new equipment during our usual working hours of Monday to Friday, 8am to 5pm.
More Information
Please refer here for more info on delivery charges for parcel & pallet, dispatch & delivery times, geographical surcharges and tracking details.
Leasing
Returns
We aim to make the returns process as simple as possible. You can create a return request through your Ecatering account and we'll arrange the collection of your items at a time and date convenient for you. We'll then deduct the carriage charge from your eventual refund. (This cost varies depending on the size and weight of your order.) Alternatively, you're welcome to arrange your own carriage service.
In order to receive a full refund, the product must be as new and in its orignal packaging.
IWOCA
Spend without limits with our flexible finance options, designed to help you and your business get the equipment you need to be a success.
Who are iwoca?
Designed to make online payments hassle-free, iwoca makes it easy to get the equipment you need without worrying over cost.
With Pay Now and Pay Later options, iwoca puts you fully in control when it comes to spending, allowing you to spread the cost of orders over £150 up to £30,000 (excluding VAT), providing that you’re a UK Limited Business or LLP.
What are the benefits of using iwoca?
Quick and easy to use: You can access payment terms instantly at checkout with no need to complete lengthy application forms.
Improve your cash-flow: Keep your business running smoothly without worrying about cash flow.
Focus on growth: Get what you need, when you need it to help your business grow.
No hidden-fees: iwoca pride themselves on being honest, fair and transparent. They don’t charge any hidden fees.
How does it work?
Simply add the items you need and choose to pay with iwoca at checkout. Depending on what works for you, if you’d like to split the cost we have the following options available:
Pay Now: in just a few clicks, you pay us directly from your bank account.
Pay Later: you’ll be able to set up a payment plan with iwoca to split the cost into 3 equal interest-free monthly payments.
Can anyone use iwoca?
iwocaPay puts you fully in control when it comes to spending allowing you to spread the cost of orders over £150 up to £30,000, providing that you’re a UK Limited Business, LLP or Sole Trader.
If you need any help or support in using iwoca, please contact our Customer Service team on 0333 358 3678 and we’ll be more than happy to assist you.
Features
- Capacity
- 6 lengthwise insertion for 1/1 GN-Accessories
- Removable standard racks with 68mm insertion distance
- Wide range of accessories for various cooking processes such as grilling, braising or baking
- For use with 1/1, 1/2, 2/3, 1/3, 2/8 GN-Accessories
- Combi-steamer mode
- Steam 30 °C – 130 °C
- Convection 30 °C – 300 °C
- Combination of steam and convection from 30 °C - 300 °C
- ClimaPlus
- Climate management - humidity measurement and control
- Humidity adjustment in 10% increments
- Cooking functions
- ClimaPlus: Active climate management in the cooking chamber, which constantly measures and regulates the humidity and ensures effective dehumidification with high productivity, cooking quality and low energy consumption. The humidity is set in 10% increments and can be tracked on the digital display for accurate manual cooking.
- Dynamic air turbulence in the cooking chamber due to two reversing high-performance fan wheels with five manually programmable fan wheel speeds. The optimal energy input results in a high level of uniformity and short cooking times.
- Effective steam generator for optimal steam performance even at low temperatures below 100 °C
- Integrated, maintenance-free grease separation system with no additional grease filter
- Cool-down function for fast cooling of the cooking chamber by means of a fan wheel
- Core temperature measurement using a core temperature sensor and optional positioning aid (accessories)
- Delta-T cooking for particularly gentle preparation with minimal cooking losses
- Digital temperature display adjustable in °C or °F, display of target and actual values
- Digital display of the cooking chamber humidity and time, display of target and actual values
- Individual programming of up to 100 single or multi-level cooking programmes with up to 12 increments
- Individual adjustment of the cooking parameters time, temperature and humidity of a programme increment during operation
- Easy transfer of cooking programmes to other cooking systems with a USB stick
- Integrated hand shower with automatic return and switchable spray and single jet function
- Energy-saving, long-life LED lighting in the cooking chamber with high colour rendering for quick detection of the current state of food
- Free hotlines for questions regarding technology and application support (ChefLine)
- Occupational and operational safety
- Electronic safety temperature limiter for steam generator and convection heating
- Integrated fan wheel brake
- Use of Active Green cleaner tabs and care tabs (solid matter cleaner) for optimal work safety
- HACCP data memory and output via USB
- Tested according to national and international standards for unsupervised operation
- Maximum rack height not higher than 1.6 m when using a RATIONAL base frame
- Ergonomic door handle with right/left opening and door closing function
- Networking
- Integrated, IP-protected USB interface for local data exchange
- Optional integrated, IP-protected Ethernet interface
- Optional integrated WLAN interface (including Ethernet interface)
- Cleaning and care
- Non-mains pressure dependent automatic cleaning and care system for cooking cabinet and steam generator
- Care system: Automatic cleaning and descaling of steam generator
- 4 different cleaning programmes for unsupervised cleaning, even overnight
- Simple and intuitive operation of the cleaning programmes: Display of the selected cleaning programme, the recommended amount of tabs and remaining cleaning time
- Safe completion of cleaning after power failure with detergent-free cooking chamber
- Use of phosphate and phosphorous free Active Green cleaning tabs and care tabs
- Hygienic, floor-level installation without feet for easy and safe cleaning
- Unit door with ventilated double glass pane and swivelling inner pane for easy cleaning
- Material inside and outside stainless steel DIN 1.4301, seamless hygienic cooking chamber with rounded corners and optimised air flow
- Easy and safe external cleaning due to glass and stainless steel surfaces as well as protection against water jets from all directions due to protection class IPX5
- Operation
- 4.3 inch TFT colour display and soft keys for simple, intuitive operation. Operating modes and functions are optically highlighted
- Simple operation and exact settings due to the central setting wheel with push function
- Acoustic prompt and visual display when user intervention is required
- Exhaust/condensation hoods (accessories) with situation-specific customisation of suction power and transmission of service messages
- Technical Specification
- Dimensions: W 850 x D 804 x H 842 mm
- Weight: 193kg
- 3 phase electrical supply required
- Water inlet 3/4"
- Water pressure 1.0 - 6.0 bar
- Water outlet DN 50
- Maximum flow rate 12 l/min
- 2 year parts and labour warranty