Delivery information
Fast, reliable delivery, because your kitchen can't wait.
Parcel delivery
Quick, tracked & free over £100
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Free next working day delivery on most orders over £100 ex. VAT to most UK mainland addresses, no need to pay extra for speed.
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Order before 5pm Monday to Friday and we'll dispatch the same day.
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Placed an order after 5pm on Friday? No problem, it'll be dispatched first thing Monday morning.
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Order tracking included: most orders come with a courier tracking link so you can follow your delivery every step of the way.
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A small number of products fall outside our free next working day service, we'll always let you know on the product listing and at checkout.
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Orders under £100 ex. VAT are charged at £8.50 ex. VAT for delivery.
Pallet delivery
Got a large or heavy order?
Got a large or heavy order? We have pallet delivery covered. Choose from a range of options at checkout to suit your needs:
Kerbside delivery
2–3 working days · or next working day
Your order will be delivered to the kerbside between 8:00am and 6:00pm. Please ensure someone is available on-site and reachable on the contact number provided. Please note: the buyer is responsible for goods once they leave the delivery vehicle, so you'll need people on-site ready to inspect and bring items into your premises. You'll receive a notification when the driver is on their way.
2-man room of choice delivery
Next working day · or weekend
Our 2-person team will bring your order directly to your room of choice and take care of all packaging removal and disposal, so you can get straight to work. You'll receive an estimated time slot the day before delivery. Perfect for large, heavy, or high-value equipment.
Please note: our delivery partners are unable to unpack crated items, so these will be delivered safely to your address but won't be unpacked. If you're unsure whether an item will arrive crated, please contact our customer service team, who will be happy to advise.
Need a specific date, timed slot, or out-of-hours delivery? We can arrange AM, PM, timed, or out-of-hours slots for an additional charge. Get in touch with our team and we'll sort it for you.
Important: Please inspect all pallet items on arrival and mark any damage on the delivery note before signing. Missing or damaged items must be reported to our team immediately, don't sign and walk away.
UK delivery zones & surcharges
We deliver across the whole of the UK
Any surcharges and extended lead times for remote or offshore locations will be clearly shown at checkout before you complete your order, so there are no nasty surprises.
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Zone 1 — England & Wales
Standard delivery rates and timescales apply.
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Zone 2 — Lower Scotland
Extended delivery timescales and a surcharge may apply. Full cost shown at checkout.
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Zone 3 — Scottish Highlands & Islands
Most remote area, extended timescales and higher surcharges apply. Full cost shown at checkout before you confirm your order.
Zone map postcodes are subject to change. Surcharges and timescales for your specific postcode will always be confirmed at checkout.
Delivery by area
Delivery to your area
How your order arrives depends on what's in your basket.
Smaller items
Go by courier. Most baskets of courier items only, over £100, get free next-day delivery to the UK mainland.
Larger and heavy items
Can go kerbside on a pallet, anywhere in the UK, within 2 to 3 working days.
Room of choice
Is our premium service for larger and heavy items. We bring them into the room you choose, unpack everything, and take the packaging away to recycle. Next-day delivery to most of the mainland.
For larger and heavy items you choose kerbside or room of choice at checkout. Enter your postcode there to see the exact options and prices for your basket.
Free next-day delivery
Free next-day delivery applies to most courier items, on baskets that total £100 or more and hold only courier items.
It covers mainland England, Wales and most of mainland Scotland. It isn't available to the following areas, where courier items arrive within 2 to 3 working days instead:
- The Scottish Highlands and Islands
- Northern Ireland
- The Channel Islands (Jersey and Guernsey)
- The Isle of Man
- The Isle of Wight
- The Isles of Scilly
Premium delivery (room of choice)
With premium delivery, we bring your item into the room you choose, unpack it, and take the packaging away to recycle. There's no need to book ahead. It's available across mainland England, Wales and most of mainland Scotland, usually the next working day.
Premium delivery isn't available to the areas below. There, your item is delivered kerbside on a pallet within 2 to 3 working days instead:
- Northern Ireland (BT) and the Republic of Ireland
- The Channel Islands (GY and JE) and the Isle of Man (IM)
- The Isles of Scilly (TR21-25)
- The Outer Hebrides (HS), Orkney and Caithness (KW), and Shetland (ZE)
- Arran (KA27-28) and the Argyll coast and islands (PA20-80)
- The north-west Highlands (IV20-28, IV40-99 and PH27-50)
Where premium delivery is available, delivery is usually the next working day. The areas in the table below have set delivery days or longer lead times. If your postcode area is in neither list, the next working day is available.
Where delivery days are limited, your order arrives on the next available listed day. For remote areas, the premium delivery lead time starts once your item reaches the local depot.
Our heaviest items
Our heaviest items need a three-person premium team. For these, premium delivery runs Monday to Friday only, with no next-day or weekend service and a built-in lead time, and we book it manually with our carrier. As a result, premium delivery for these items isn't available in every area.
These items are also available kerbside on a pallet, anywhere in the UK, within 2 to 3 working days. To arrange premium delivery for a heavy item, contact us with your postcode and we'll confirm.
Not sure? Enter your postcode at checkout to see your options, or get in touch and we'll help.
FAQs
Frequently asked questions
How do I track my order?
Once your order is on its way, you'll receive an email with a courier tracking link. Follow your delivery right to the door, no chasing required.
What if nobody is in when my order arrives?
For parcel orders, most couriers will attempt delivery up to 3 times before returning the goods to us. If you know you won't be in, leave a note for the driver with any safe place instructions. You'll find courier contact details in your dispatch notification so you can rearrange if needed.
For pallet orders, you must be available on the day. If no one is present when the driver arrives, a re-delivery charge will apply. If your availability is limited, consider upgrading to a timed slot, just get in touch and we'll help.
Can I change my delivery address after ordering?
Contact us as soon as possible and we'll do our best to update it before dispatch. If your order has already left us, we'll try to redirect it, though an additional charge may apply. The sooner you get in touch, the better!
What should I do if my order arrives damaged or items are missing?
Parcel orders: let us know within 24 hours of delivery with your order number and photos and we'll get it sorted.
Pallet orders: inspect everything on arrival, note any damage on the delivery note before signing, and contact us straight away. Don't sign for damaged goods without noting it, this protects your claim.
Do you deliver outside the UK?
We currently deliver across the UK only. Watch this space, we're always looking at ways to expand our service.
Is weekend delivery available?
Yes! Saturday and Sunday delivery is available on selected products across most locations for an additional fee. Check availability at checkout or give us a call if you need help choosing the right option.
Can I collect my order?
Absolutely, Click & Collect is available from our warehouse at Unit 7 Jade Business Park, Spring Road, Murton, SR7 9DR, Monday to Friday, 8:00am to 5:00pm. Just select the Click & Collect option at checkout and give us a heads-up before you come so we have everything ready for you.
Need help? We're here for you.
Our friendly team is on hand to answer any delivery questions via phone, email, or live chat. Whatever you need, we'll get it sorted.
