Delivery

It's our mission to get your order from our warehouse to your business on the date stated in your email confirmation. Please read on for all of our important delivery information.

Standard Delivery

Our standard delivery service is 2-3 working days, and includes kerbside delivery at your premises.

Your item will be delivered as close as possible to your premises and our delivery drivers will only unload your goods where it is safe and secure to do so.

 Free Next Working-Day Delivery

All orders over £100 excluding VAT qualify for our free next working day delivery service. If your order is under £100, a charge of £8.50 will apply.

Please note, NI is excluded from our free next working day delivery on orders over £100 ex VAT along with the following postcodes: HS, KW, IV, PH, PA, BT. For these areas, only our 2-3 working day delivery is available. Additionally, we are unable to offer next working day delivery to Scottish Highlands, Scottish Islands, Northern Ireland, Isle of Man, Isle of Wight, Channel Isles and Isles of Scilly.

If your postcode falls under the following areas, your order will be delivered the next working day by noon or at the end of the business day: AB, DD, FK, KA, ML, SA, TA & EX.

Delivery Cut Off Times

To qualify for next day delivery, your order will need to be placed before 5pm Monday to Thursday. If you select next day delivery after 5pm on Thursday and before 5pm on Friday, your order will be delivered on Monday.

Order before 5pm on Friday for Saturday delivery services. Orders placed after 5pm on Friday will be dispatched on Monday.
Orders must pass security checks and be paid in full before 5pm.
Standard deliveries take place Monday to Friday, usually between 8am and 6pm, but they can be as late as 9pm.

To qualify for next day delivery, your order must be paid for in full before the cut off point.

 Click & Collect

Our Click & Collect service is perfect for when you need a quick upgrade or replacement, and our help is always on hand. If you’re able to travel to our warehouse based in Seaham (SR7 9DR), we’re available to help with the same day collection of your new equipment during our usual working hours of Monday to Friday, 8am to 5pm. 

More Information

Please refer here for more info on delivery charges for parcel & pallet, dispatch & delivery times, geographical surcharges and tracking details.

More info

Returns

We aim to make the returns process as simple as possible. You can create a return request through your Ecatering account and we'll arrange the collection of your items at a time and date convenient for you. We'll then deduct the carriage charge from your eventual refund. (This cost varies depending on the size and weight of your order.) Alternatively, you're welcome to arrange your own carriage service.

In order to receive a full refund, the product must be as new and in its original packaging. 

Restocking Fee: There will be a 25% restocking charge on all refunds and returns. If the item cannot be returned back to stock, there will be a 40% charge.

Non-Returnable Items: Certain items, such as perishable goods, customised products or used goods may not be eligible for return.  If your returned item was purchased as part of a promotion, we are unable to offer a refund. However, you will be issued a store credit, which can be used for future purchases.

Collections: We do not facilitate the collection of parcel items. You will need to arrange for the return shipment on your own. For pallet returns, we can arrange the collection on your behalf. Please note that the cost of this collection will be deducted from your refund.

More info

IWOCA

Spend without limits with our flexible finance options, designed to help you and your business get the equipment you need to be a success. 

Who are iwoca?

Designed to make online payments hassle-free, iwoca makes it easy to get the equipment you need without worrying over cost. 

With Pay Now and Pay Later options, iwoca puts you fully in control when it comes to spending, allowing you to spread the cost of orders over £150 up to £30,000 (excluding VAT), providing that you’re a UK Limited Business or LLP.

What are the benefits of using iwoca?

Quick and easy to use: You can access payment terms instantly at checkout with no need to complete lengthy application forms. 

Improve your cash-flow: Keep your business running smoothly without worrying about cash flow.

Focus on growth: Get what you need, when you need it to help your business grow. 

No hidden-fees: iwoca pride themselves on being honest, fair and transparent. They don’t charge any hidden fees.

How does it work?

Simply add the items you need and choose to pay with iwoca at checkout. Depending on what works for you, if you’d like to split the cost we have the following options available:

Pay Now: in just a few clicks, you pay us directly from your bank account.

Pay Later: you’ll be able to set up a payment plan with iwoca to split the cost into either 3 equal interest-free monthly payments or 12 interest bearing payments.

Can anyone use iwoca?

iwocaPay puts you fully in control when it comes to spending allowing you to spread the cost of orders over £150 up to £30,000, providing that you’re a UK Limited Company or LLP.

If you need any help or support in using iwoca, please contact our Customer Service team on 0333 358 3678 and we’ll be more than happy to assist you.

More info

Hot Chocolate Machines

(4)

Our professional hot chocolate machine collection, featuring high-quality equipment designed for demanding commercial kitchen environments.

A quality hot chocolate machine provides consistent temperature control for professional food service operations, making it essential equipment for cafes, restaurants, hotels, and catering businesses across the UK. Whether you’re operating a busy coffee shop, independent restaurant, or large-scale catering operation, our range offers the performance and reliability you need to deliver excellent results consistently.

From compact countertop models perfect for smaller establishments to heavy-duty floor-standing units capable of handling high-volume operations, we have solutions for every professional kitchen requirement. Every commercial hot chocolate machine in our collection meets professional kitchen standards for durability and performance, ensuring reliable operation throughout years of commercial use.

Created with quality and convenience in mind, our range of Hot Chocolate Dispensers feature a variety of components such as precise temperature control, anti-clogging technology and easy-to-clean designs to guarantee that every cup of cocoa is brewed to perfection with minimal effort required.

A hot chocolate machine is a specialised beverage preparation appliance designed to heat, mix, and dispense hot chocolate consistently in commercial environments. Unlike domestic equipment, these professional machines are built to handle continuous operation throughout extended service periods while maintaining precise temperature control and consistent product quality.

These professional appliances typically operate at temperatures between 30°C to 90°C, allowing for optimal serving temperatures and the consistent results that customers expect. The key advantage lies in their ability to maintain precise temperature control even during high-volume service periods, ensuring every cup meets the same quality standards.

Modern hot chocolate machines incorporate advanced features like digital temperature displays, programmable mixing ratios, and automated dispensing systems that help kitchen staff maintain professional service standards while reducing the skill level required for consistent results across different shifts and team members.

Professional kitchens rely on these machines for their ability to handle peak service demands without compromising on product quality or safety standards. The robust construction and advanced control systems make them essential equipment for establishments where hot chocolate forms part of their beverage offering.

Our commercial hot chocolate machine selection provides the foundation for professional beverage operations, offering the capacity and performance needed for busy food service environments. Each unit incorporates advanced heating systems and control mechanisms that deliver reliable performance throughout extended operating periods.

A professional commercial hot chocolate machine investment pays for itself through improved operational efficiency, reduced labour costs, and consistent product quality that keeps customers returning. Professional-grade construction ensures reliable operation during peak service periods, while advanced features like precise temperature controls and automated mixing systems help streamline kitchen operations.

Temperature control systems in professional models maintain optimal serving temperatures regardless of the volume being prepared. Advanced units feature multiple temperature zones and programmable settings, allowing different beverage preparations to be managed simultaneously without compromising quality or efficiency.

Our range includes both powdered mix systems and liquid concentrate models, each offering specific advantages depending on your kitchen setup and operational requirements. Powdered systems typically provide easier storage and longer shelf life, while liquid concentrate models often deliver richer flavor profiles that appeal to premium establishments.

Our hot chocolate dispenser range includes both countertop and floor-standing models for different operational requirements, ensuring you can find equipment that matches your space constraints and volume needs. Professional dispensers incorporate robust construction materials and advanced control systems designed to withstand the demanding conditions of commercial kitchen environments.

Modern dispensers feature digital controls that allow precise adjustment of serving temperatures, portion sizes, and mixing ratios. These controls help maintain consistency across different operators and service periods, ensuring that product quality remains constant regardless of staff experience levels or busy service conditions.

Capacity options range from 3-liter units suitable for smaller operations to 100-liter systems designed for high-volume venues. The larger capacity models often include multiple hoppers for different flavours or mix types, allowing operators to offer variety while maintaining operational efficiency during peak service periods.

Safety features in professional dispensers include automatic shut-off systems, temperature monitoring, and overheat protection that ensures safe operation throughout extended service periods. These features protect both equipment and operators while ensuring compliance with commercial kitchen safety standards and insurance requirements.

A professional hot chocolate maker investment pays for itself through improved operational efficiency and consistent results that enhance customer satisfaction. Modern units incorporate advanced heating elements and mixing systems that ensure optimal product preparation while minimizing operator intervention and potential for error.

Key features include stainless steel construction for durability and easy cleaning, digital temperature displays for precise control, and programmable settings that allow customisation for different menu items. Many models also include automatic cleaning cycles that simplify maintenance procedures and reduce labour requirements.

The bain-marie heating system used in quality machines provides gentle, even heating that prevents scorching while maintaining optimal serving temperatures. This technology ensures consistent product quality while extending the life of both the equipment and the beverage mixes being used.

Energy efficiency has become increasingly important for commercial operators, and modern machines incorporate advanced insulation and heating element designs that reduce operating costs while maintaining performance standards. Many models also feature standby modes that reduce energy consumption during quiet periods without compromising readiness for immediate use.

Quality hot chocolate equipment includes not just the primary machine but also supporting accessories that enhance operational efficiency and product quality. Essential components include appropriate storage containers for mixes, cleaning supplies designed for commercial equipment, and spare parts that ensure continuous operation.

Temperature monitoring equipment helps maintain optimal serving conditions and ensures compliance with food safety regulations. Digital thermometers and monitoring systems provide accurate readings that help operators maintain consistent quality while meeting regulatory requirements for commercial food service operations.

Cleaning and maintenance equipment specifically designed for hot chocolate machines helps extend equipment life while ensuring food safety compliance. Specialised cleaning solutions and descaling products remove mineral buildup and residue that can affect both performance and product quality over time.

Storage solutions for powdered mixes and liquid concentrates help maintain product quality while ensuring efficient inventory management. Proper storage containers protect ingredients from moisture and contamination while providing easy access during busy service periods.

Modern hot beverage dispenser technology incorporates advanced safety features and precise temperature controls that make them suitable for integration into existing beverage service operations. These systems can often be combined with coffee machines and other beverage equipment to create efficient service stations.

Integration considerations include electrical requirements, water connections, and space planning that ensures optimal workflow during busy service periods. Professional installation helps ensure proper operation while meeting local codes and safety requirements specific to commercial kitchen environments.

Many modern systems include connectivity features that allow monitoring and control through mobile devices or central management systems. These capabilities help operators track usage patterns, schedule maintenance, and optimise inventory management across multiple locations or service points.

The versatility of modern beverage dispensers allows them to handle multiple product types, from traditional hot chocolate to specialty drinks and seasonal offerings. This flexibility maximizes equipment utilisation while providing operators with options to expand their beverage menus without additional equipment investments.

Selecting the appropriate equipment for your operation requires understanding your service volumes, menu requirements, and available space. Capacity planning should account for peak service periods rather than average demand, ensuring you can handle busy times without creating service bottlenecks.

Power requirements vary significantly between models, with larger units requiring dedicated electrical circuits and potentially three-phase power connections. Installation planning should include electrical specifications, water connections, and ventilation requirements that must be considered during the selection process.

Consider the types of products you plan to serve, as different machines excel with different mix types. Powdered systems work well for high-volume operations with consistent products, while liquid concentrate systems may be better suited for establishments focusing on premium offerings with varied flavor profiles.

Proper maintenance extends equipment life and ensures consistent product quality throughout years of commercial use. Daily cleaning procedures should include thorough cleaning of all product contact surfaces, emptying and cleaning of hoppers, and inspection of dispensing mechanisms for proper operation.

Regular descaling helps prevent mineral buildup that can affect both performance and product quality. Most professional units include descaling procedures in their operation manuals, and establishing regular schedules based on water hardness and usage patterns helps maintain optimal performance while preventing costly repairs.

Temperature calibration should be checked regularly to ensure accurate serving temperatures and food safety compliance. Professional servicing should be conducted annually to maintain optimal performance standards while identifying potential issues before they cause operational disruptions.

Component inspection helps identify wear patterns and potential failures before they occur during busy service periods. Regular cleaning and lubrication of moving parts, inspection of heating elements, and checking of electrical connections help ensure reliable operation and extend equipment life.

What’s the difference between powdered and liquid concentrate systems?

Powdered systems offer easier storage and longer shelf life, making them ideal for high-volume operations. Liquid concentrate systems typically provide richer flavor profiles and are preferred by establishments focusing on premium beverage offerings.

How much capacity do I need for my business?

Capacity requirements depend on your peak service periods and customer volume. Small cafes typically need 3-5 liter units, while high-volume venues may require 10 liters or larger. Consider your busiest periods rather than average demand when selecting capacity.

What maintenance is required for commercial hot chocolate machines?

Daily cleaning of product contact surfaces, regular descaling based on water hardness, and annual professional servicing help ensure optimal performance. Most modern units include automatic cleaning cycles that simplify daily maintenance procedures.

Are there energy-efficient options available?

Yes, modern machines incorporate energy-saving features like improved insulation, efficient heating elements, and standby modes that reduce operating costs while maintaining performance standards throughout extended service periods.

What safety features should I look for?

Essential safety features include automatic shut-off systems, temperature monitoring, overheat protection, and proper ventilation requirements. These features protect both equipment and operators while ensuring compliance with commercial kitchen safety standards.

How long does it take to heat up a commercial hot chocolate machine?

Heating times vary by model and capacity, typically ranging from 15-30 minutes to reach optimal serving temperature. Larger units and higher target temperatures require longer heating periods, but most professional units include rapid heating capabilities.

If you have any queries regarding any of the hot chocolate machines we supply, don’t hesitate to contact us. Our experienced team can provide expert advice to help you select the perfect equipment for your specific operational requirements and ensure you get the best value for your investment.