Delivery

It's our mission to get your order from our warehouse to your business on the date stated in your email confirmation. Please read on for all of our important delivery information.

Standard Delivery

Our standard delivery service is 2-3 working days, and includes kerbside delivery at your premises.

Your item will be delivered as close as possible to your premises and our delivery drivers will only unload your goods where it is safe and secure to do so.

 Free Next Working-Day Delivery

All orders over £100 excluding VAT qualify for our free next working day delivery service. If your order is under £100, a charge of £8.50 will apply.

Please note, NI is excluded from our free next working day delivery on orders over £100 ex VAT along with the following postcodes: HS, KW, IV, PH, PA, BT. For these areas, only our 2-3 working day delivery is available. Additionally, we are unable to offer next working day delivery to Scottish Highlands, Scottish Islands, Northern Ireland, Isle of Man, Isle of Wight, Channel Isles and Isles of Scilly.

If your postcode falls under the following areas, your order will be delivered the next working day by noon or at the end of the business day: AB, DD, FK, KA, ML, SA, TA & EX.

Delivery Cut Off Times

To qualify for next day delivery, your order will need to be placed before 5pm Monday to Thursday. If you select next day delivery after 5pm on Thursday and before 5pm on Friday, your order will be delivered on Monday.

Order before 5pm on Friday for Saturday delivery services. Orders placed after 5pm on Friday will be dispatched on Monday.
Orders must pass security checks and be paid in full before 5pm.
Standard deliveries take place Monday to Friday, usually between 8am and 6pm, but they can be as late as 9pm.

To qualify for next day delivery, your order must be paid for in full before the cut off point.

 Click & Collect

Our Click & Collect service is perfect for when you need a quick upgrade or replacement, and our help is always on hand. If you’re able to travel to our warehouse based in Seaham (SR7 9DR), we’re available to help with the same day collection of your new equipment during our usual working hours of Monday to Friday, 8am to 5pm. 

More Information

Please refer here for more info on delivery charges for parcel & pallet, dispatch & delivery times, geographical surcharges and tracking details.

Returns

We aim to make the returns process as simple as possible. You can create a return request through your Ecatering account and we'll arrange the collection of your items at a time and date convenient for you. We'll then deduct the carriage charge from your eventual refund. (This cost varies depending on the size and weight of your order.) Alternatively, you're welcome to arrange your own carriage service.

In order to receive a full refund, the product must be as new and in its original packaging. 

Restocking Fee: There will be a 25% restocking charge on all refunds and returns. If the item cannot be returned back to stock, there will be a 40% charge.

Non-Returnable Items: Certain items, such as perishable goods, customised products or used goods may not be eligible for return.  If your returned item was purchased as part of a promotion, we are unable to offer a refund. However, you will be issued a store credit, which can be used for future purchases.

Collections: We do not facilitate the collection of parcel items. You will need to arrange for the return shipment on your own. For pallet returns, we can arrange the collection on your behalf. Please note that the cost of this collection will be deducted from your refund.

IWOCA

Spend without limits with our flexible finance options, designed to help you and your business get the equipment you need to be a success. 

Who are iwoca?

Designed to make online payments hassle-free, iwoca makes it easy to get the equipment you need without worrying over cost. 

With Pay Now and Pay Later options, iwoca puts you fully in control when it comes to spending, allowing you to spread the cost of orders over £150 up to £30,000 (excluding VAT), providing that you’re a UK Limited Business or LLP.

What are the benefits of using iwoca?

Quick and easy to use: You can access payment terms instantly at checkout with no need to complete lengthy application forms. 

Improve your cash-flow: Keep your business running smoothly without worrying about cash flow.

Focus on growth: Get what you need, when you need it to help your business grow. 

No hidden-fees: iwoca pride themselves on being honest, fair and transparent. They don’t charge any hidden fees.

How does it work?

Simply add the items you need and choose to pay with iwoca at checkout. Depending on what works for you, if you’d like to split the cost we have the following options available:

Pay Now: in just a few clicks, you pay us directly from your bank account.

Pay Later: you’ll be able to set up a payment plan with iwoca to split the cost into either 3 equal interest-free monthly payments or 12 interest bearing payments.

Can anyone use iwoca?

iwocaPay puts you fully in control when it comes to spending allowing you to spread the cost of orders over £150 up to £30,000, providing that you’re a UK Limited Company or LLP.

If you need any help or support in using iwoca, please contact our Customer Service team on 0333 358 3678 and we’ll be more than happy to assist you.

Commercial Convection Ovens

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Our professional convection oven collection, featuring high-quality equipment designed for demanding commercial kitchen environments.

A quality convection oven provides even heat distribution for consistent cooking results, making it essential equipment for restaurants, hotels, bakeries, and catering businesses across the UK. Whether you’re operating a busy restaurant kitchen, independent bakery, or large-scale catering operation, our range offers the performance and reliability you need to deliver excellent results consistently.

From compact countertop models perfect for smaller establishments to heavy-duty floor-standing units capable of handling high-volume operations, we have solutions for every professional kitchen requirement. Every convection oven in our collection meets professional kitchen standards for durability, safety, and cooking performance.

The perfect addition to any commercial kitchen.  These efficient, high performing commercial convection ovens, are built from stainless steel, making them easy to maintain, ensuring they remain a convenient asset in your cooking routine.  Not only delivering an efficient cooking result, they optimise energy consumption; a sustainable choice for your kitchen.  Designed with safety and performance in mind, you can guarantee quality, consistent results every-time.

A convection oven is a specialised cooking appliance that uses a fan system to circulate hot air throughout the cooking chamber, ensuring even heat distribution and consistent cooking results. Unlike traditional ovens that rely on radiant heat, convection technology moves heated air around food items, reducing cooking times while improving food quality.

The key advantage of convection cooking lies in the forced air circulation system that eliminates hot and cold spots within the oven chamber. This technology allows kitchen staff to cook multiple items simultaneously on different rack levels while maintaining consistent temperatures throughout the cooking process.

Modern convection ovens incorporate digital controls, programmable settings, and safety features that help kitchen staff maintain professional cooking standards while reducing the skill level required for consistent results across different shifts and team members. The precise temperature control and even heat distribution make them particularly valuable for baking, roasting, and general cooking applications.

Professional kitchens rely on convection technology for its ability to handle diverse menu items efficiently. From delicate pastries requiring gentle, even heat to robust roasts needing consistent browning, a well-designed convection oven adapts to various cooking requirements while maintaining energy efficiency and operational reliability.

Our commercial oven range extends beyond convection models to include specialised equipment for different cooking applications. Each commercial oven in our range offers reliable performance for busy kitchens, incorporating robust construction and advanced control systems that withstand the demanding conditions of professional food service operations.

A professional commercial oven investment pays for itself through improved operational efficiency, reduced energy costs, and consistent food quality that keeps customers returning. Professional-grade construction ensures reliable operation during peak service periods, while advanced features like precise temperature controls and efficient heat management systems help streamline kitchen operations.

Modern commercial oven technology incorporates advanced safety features including automatic shut-off systems, temperature monitoring, and proper ventilation requirements. These features protect both equipment and operators while ensuring compliance with commercial kitchen safety standards and insurance requirements.

The versatility of professional commercial ovens allows kitchen operators to prepare diverse menu items using a single piece of equipment. This flexibility reduces equipment costs while maximising kitchen space efficiency, making them particularly valuable for establishments with limited space or diverse menu requirements.

Professional commercial ovens are built to withstand demanding kitchen environments while maintaining consistent cooking performance throughout extended operating periods. Our commercial ovens collection features equipment from trusted manufacturers who understand the rigorous requirements of professional food service operations.

Quality commercial ovens provide consistent results throughout extended service periods, ensuring that the last dish of a busy evening meets the same quality standards as the first. This consistency is crucial for maintaining customer satisfaction and building repeat business in competitive food service markets.

Energy efficiency has become increasingly important for commercial kitchen operators, and modern commercial ovens incorporate advanced insulation and heating systems that reduce operating costs while maintaining performance standards. Many models also feature programmable settings that optimise energy consumption based on cooking requirements.

The robust construction materials used in professional commercial ovens resist corrosion and maintain appearance even under heavy use conditions. Stainless steel exteriors and reinforced internal components ensure long-term reliability while meeting food safety standards required in commercial environments.

A rotisserie oven adds specialty cooking capabilities to your kitchen operations, allowing you to offer distinctive menu items that differentiate your establishment from competitors. Professional rotisserie oven models offer precise temperature control for perfect results, ensuring consistent browning and cooking throughout the rotation process.

Every rotisserie oven features robust construction for commercial use, incorporating heavy-duty motors and heating elements designed to operate continuously during busy service periods. The rotating mechanism ensures even cooking while creating an attractive visual display that can enhance customer appeal and drive sales.

Modern rotisserie systems include programmable controls that allow kitchen staff to set specific cooking times and temperatures for different menu items. This automation reduces labor requirements while ensuring consistent results regardless of operator experience level, making them valuable additions to busy commercial kitchens.

The versatility of rotisserie cooking extends beyond traditional chicken preparations to include various meats, vegetables, and specialty items. This flexibility allows operators to maximise their investment while offering diverse menu options that appeal to different customer preferences and dietary requirements.

An industrial oven handles high-volume cooking requirements efficiently, making it essential equipment for large-scale food service operations, institutional kitchens, and production facilities. Modern industrial oven designs incorporate energy-efficient operation while maintaining the capacity and performance needed for demanding production schedules.

Professional industrial oven equipment meets demanding production schedules through robust construction and advanced control systems that maintain consistent cooking conditions throughout extended operating periods. These units typically feature larger cooking chambers and more powerful heating systems compared to standard commercial models.

The advanced control systems in industrial models include digital displays, programmable cooking cycles, and monitoring systems that help operators maintain quality standards while managing high-volume production requirements. Some models also include data logging capabilities that support quality control and regulatory compliance requirements.

Installation requirements for industrial ovens include proper ventilation systems, electrical connections, and structural support that must be considered during the planning process. Professional installation ensures optimal performance while meeting safety codes and regulatory requirements specific to industrial food production environments.

Advanced Convection Technology

Fan-forced air circulation systems in professional convection ovens eliminate temperature variations within the cooking chamber, ensuring consistent results regardless of rack position or load size. This technology reduces cooking times by up to 25% compared to conventional ovens while improving food quality through even browning and moisture retention.

Digital temperature controls allow precise adjustment and monitoring of cooking conditions, while programmable timers ensure consistent cooking cycles across different menu items. These features help kitchen staff achieve professional results while reducing the potential for operator error during busy service periods.

Multiple rack positions maximise cooking capacity within the available space, allowing operators to prepare larger quantities of food simultaneously. This efficiency improvement reduces labor costs while increasing kitchen productivity during peak service periods.

Energy Efficiency and Cost Savings

Modern convection ovens incorporate advanced insulation and heating element designs that reduce energy consumption while maintaining optimal cooking performance. Energy-efficient operation translates to lower utility costs and reduced environmental impact, making them attractive investments for cost-conscious operators.

Faster cooking times achieved through convection technology reduce overall energy consumption per portion served. This efficiency improvement, combined with the ability to cook multiple items simultaneously, significantly reduces operating costs compared to conventional cooking methods.

Programmable settings and standby modes further optimise energy consumption by reducing power usage during quiet periods without compromising readiness for immediate use. These features help operators manage energy costs while maintaining operational flexibility throughout varying service demands.

Selecting the appropriate convection oven for your operation requires understanding your cooking volumes, menu requirements, and available space. Choosing the right convection oven depends on your operational requirements, including peak service periods, menu complexity, and kitchen layout constraints.

Capacity considerations should account for your busiest service periods rather than average demand. A smaller countertop unit might be adequate for moderate volume operations, while high-volume establishments typically require larger floor-standing models with multiple rack positions and greater cooking capacity.

Power requirements vary significantly between models, with larger units requiring dedicated electrical circuits and potentially three-phase power connections. Installation planning should include electrical specifications, ventilation requirements, and clearance specifications that must be considered during the selection process.

Proper maintenance extends equipment life and ensures consistent cooking performance throughout years of commercial use. Daily cleaning procedures should include thorough chamber cleaning and removal of food debris, while weekly deep cleaning addresses all removable components and fan systems.

Regular inspection of heating elements and fan systems helps identify wear patterns and potential issues before they impact operations. Professional servicing should be conducted annually to maintain optimal performance standards while ensuring compliance with safety regulations and warranty requirements.

Temperature calibration should be checked regularly to ensure accurate cooking temperatures. Most professional units include calibration procedures in their operation manuals, and maintaining accurate temperature control is essential for food safety and consistent cooking results.

Filter maintenance in ventilation systems helps maintain proper airflow and prevents grease buildup that can affect performance and create safety hazards. Regular cleaning and replacement of filters according to manufacturer recommendations ensures optimal operation and extends equipment life.

What’s the difference between a convection oven and a regular oven?

A convection oven uses a fan system to circulate hot air throughout the cooking chamber, providing more even heat distribution and faster cooking times compared to regular ovens that rely on radiant heat alone.

How much energy does a commercial convection oven use?

Energy consumption varies by model size and usage patterns, but convection ovens typically use 20-30% less energy than conventional ovens due to faster cooking times and improved heat efficiency.

What size convection oven do I need for my restaurant?

Oven size depends on your peak service volume and menu requirements. Consider your busiest periods and the types of food you’ll be preparing when selecting capacity and configuration.

Can I use a convection oven for baking?

Yes, convection ovens are excellent for baking applications. The even heat distribution and precise temperature control make them ideal for pastries, bread, and other baked goods that require consistent results.

How often should a commercial convection oven be serviced?

Professional servicing should be conducted annually, with daily cleaning and weekly deep cleaning performed by kitchen staff. Regular maintenance helps ensure optimal performance and extends equipment life.

If you have any queries regarding any of the convection ovens we supply, don’t hesitate to contact us. Our experienced team can provide expert advice to help you select the perfect equipment for your specific operational requirements and ensure you get the best value for your investment.