LOXA insurance
Product Protection Plans
What is Loxa?
Loxa is ECatering's product protection partner. Loxa specialises in appliance protection and extended warranty solutions, and manages policy administration and claims handling from end to end through its specialist claims and repair network.
Loxa Product Protection covers your appliance against accidental damage and faults not typically covered by the manufacturer's warranty. This includes events such as drops, spills, cracks, and electrical or mechanical breakdown. It also extends your cover beyond the manufacturer's warranty period, so your appliance stays protected for longer against common causes of failure.
If your appliance is damaged by an insured event, you may be eligible for repair or replacement, so you're not left out of pocket. Loxa offers a straightforward claims process designed to be simple and low-stress, giving you peace of mind if your appliance develops a fault or suffers accidental damage during the cover period.
What's included with your purchase
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Standard with every purchase:
Manufacturer's warranty (length varies by product, shown on listing)-
Every appliance you buy from ECatering comes with a manufacturer's warranty as standard, with the exact length shown on the product listing and at checkout.
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Available as an upgrade:
Loxa Product Protection, added at checkout for extended and protection against accidental damage-
Want extra peace of mind? You can extend your cover with Loxa Product Protection at checkout for any appliance, protecting you against accidental damage and faults beyond what the manufacturer's warranty includes.
Contender products ordered between 16 February and 30 June 2026
Contender products ordered between 16 February and 30 June 2026
If you ordered a Contender product between 16 February 2026 and 30 June 2026, your purchase included complimentary Loxa Product Protection as standard, alongside the manufacturer's warranty. This cover remains valid for the duration set out in your policy documents, regardless of when you read this page.
Contender products ordered from 1 July 2026 onwards come with a manufacturer's warranty as standard, with Loxa Product Protection available as an optional upgrade at checkout, in line with all other products.
What does Loxa Product Protection cover?
Depending on the appliance and the plan selected, Loxa Product Protection may cover:
- Accidental damage
- Mechanical and electrical breakdown
- Faults not covered by the manufacturer's warranty
- Continued protection after the manufacturer's warranty has expired
Repairs are carried out by qualified technicians, either at your premises, at an authorised repair centre, or through an approved service partner.
If the cost of repair exceeds the replacement value, your appliance may be replaced instead. If replacement isn't possible, a voucher or store credit may be offered in line with the policy terms.
For full details, please refer to your Product Protection Policy Wording and Insurance Product Information Document (IPID).
Important: by purchasing Loxa Product Protection, you confirm that you have read and agree to the policy terms and the IPID document provided at checkout. This insurance is arranged by Loxa and underwritten by authorised insurers. Full regulatory and insurer details are provided in your policy documentation.
FAQs
Frequently asked questions
How do I purchase Loxa Product Protection?
- You can add Loxa Product Protection on the product page when viewing an eligible appliance, or at checkout.
- Loxa Product Protection must be purchased individually for each appliance, including multiple quantities of the same model.
When does cover start and how long does it last?
Your Loxa cover starts from the date shown on your protection plan certificate. The exact cover duration is confirmed in your policy schedule issued after purchase.
Damage in transit or delivery issues are handled by ECatering under our delivery and returns process, not under the Loxa protection plan.
Where can I find my policy documents?
Your policy documents, wording, and certificate are sent by email after purchase. They can also be accessed at any time through the Loxa customer portal at app.loxacover.com/login, included in your confirmation message.
If you can't find your confirmation email, please check your spam or junk folder.
How can I cancel or change my Loxa Product Protection?
You can cancel your Loxa Product Protection within the first 30 days for a full refund, provided no claim has been made.
To cancel or update your details, use the Loxa customer portal link in your confirmation email, or follow the instructions in your policy documents.
What if I return my appliance?
If you return your appliance within ECatering's return window, you can also request cancellation and refund of your Loxa Product Protection plan, subject to the policy terms.
How do I make a claim?
You can start a claim using the Loxa claims link provided in your policy confirmation email and documents.
The online claim form will guide you step by step. The Loxa claims team will review your submission and confirm next steps, which may include repair, replacement, or reimbursement depending on the outcome and policy terms.
Please keep your purchase receipt and any requested evidence available to support your claim.
I purchased multiple appliances. How do I know which plan applies?
Each Loxa protection plan is linked to a specific appliance. Your policy schedule shows the covered item details, so you can easily match each plan to the correct appliance.
How do I get support?
For support with your Loxa Product Protection, use the contact details and support link provided in your Loxa confirmation email and policy documents. The Loxa customer support team can help with policy questions, updates, and general enquiries.
For questions about your manufacturer's warranty, delivery, or your ECatering order, please contact our team directly.
Need help? We're here for you.
Our friendly team is on hand to answer any delivery questions via phone, email, or live chat. Whatever you need, we'll get it sorted.
