WE'RE OPEN. We're taking orders and doing all we can to protect our customers and staff.
This content is not a comprehensive statement of the law concerning the use of terms for the operation of website by a user nor does it guarantee that the contents are fit for the purpose the user intends to apply to the use of these terms. The content and information is not a substitute for obtaining legal advice. Whilst we have made every effort to ensure that the information we have provided is correct, we cannot accept any responsibility or liability for any errors or omissions included therein.
We completely respect the privacy of all our website users and as such we are determined to protect your personal data as securely as possible. The purpose of this privacy notice is to outline and inform you as to exactly how we use and look after your personal data when you visit our website and about your rights and how the data protection law protects you.
Please note that this website is not intended for use by children and we do not knowingly collect data relating to children in any form.
Our contact details are:
RG Distributors Ltd,
East Middlesbrough Industrial Estate,
01539 234 350
This website may also include, from time to time, links that may go to third party websites. Clicking on these links may allow other third parties to collect or share data about you. We do not control or have any influence with these third party websites and are not responsible for their privacy policies or their data collection methods and rules.
Personal data or information simply means any details about you as an individual from which that you can be personally identified. You can find out more about personal data from the Information Commissioners Office (ICO) should you so wish.
We may collect, use, store and transfer a range of different kinds of personal data about you which we have grouped together as follows:
We do not collect personal data about you regarding race or ethnicity, religious beliefs, sexual orientation, political opinions, trade union membership, criminal offences or convictions, information about your health and genetic or biometric data.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to third parties:
We will only ever use your personal data when the law allows us to do as such. Most commonly, we will use your personal data in the following circumstances:
Normally, we do not rely on consent as a legal basis for processing your data other than in relation to sending marketing to you via email. You have the right to withdraw your consent to marketing at any time by contacting us or in emails clicking the unsubscribe link but this marketing does carry legitimate interest for us if you have engaged with us for any reason.
We aim to provide you with a variety of choices regarding certain data uses, particularly around marketing and advertising.
From time to time we may use your data to decide what may be of interest to you. This is how we decide which products, services and offers may be relevant for you and use marketing to communicate this to you.
You will receive marketing from us if you have requested information or purchased goods or services from us and, in each case, you have not opted out of receiving that marketing. We may also send you information relating to our products and services if you have not expressly informed us that you do not wish to receive this information. This may include providing your information through our live chat facility for instance where we may gather this data and use this for marketing purposes. Details of this can also be found in the cookies section below.
We never share your data with 3rd parties for the purpose of marketing.
You can ask us at any time to stop sending you marketing messages by clicking the unsubscribe link in any of our emails or by emailing firstname.lastname@example.org at any time.
We will only ever use your data for the purposes for which it was collected unless we consider that we need to use it for another reason and this is a reasonable purpose.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We sometimes have to share your personal data with the parties set out below for the purposes of carrying out contractual obligations relating to your order or requests such as:
We demand and tell all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to process your personal data for the specific purpose as outlined and in accordance with our instructions.
We have in place very secure measures to prevent your data from being lost, used or accessed in an unauthorised way, stolen, altered or disclosed. We limit access to your data to various employees within our company and only allow access as required to facilitate the needs of our contractual obligations to you. They will only ever process your data on our instructions and they are subject to confidentiality.
We will only store your data for as long as necessary to fulfil the purposes for which we collected it and including for the purposes of satisfying any legal, accounting, reporting requirements, or as per our terms and conditions of sale.
To determine the appropriate storage period for data, we consider a range of purposes including the amount, nature, sensitivity, potential risk from unauthorised use or disclosure and whether we can achieve these purposes through other means.
By law, we have to keep some basic information about all of our customers including but not limited to contact, identity, financial and transaction data for up to 7 years after they cease to be customers for accounting purposes.
In some circumstances you can ask us to delete your data, please contact us for more information.
Sometimes, we may also anonymise your data for research or analytical/statistical purposes in which case we may use this information indefinitely without further notice to you.
Unless subject to exemption under data protection law, you have the following rights with respect to your data. You have the right to:
Data access charges
We may charge a reasonable administration fee if your request to access your data or amend this as stated above in any way which is clearly unfounded, repetitive or excessive. Alternatively, we may also refuse to comply with your request in these circumstances.
By law, you must keep us informed if your personal data changes at all during your relationship with us so that the data we hold is accurate and up to date. We cannot be held responsible for any incorrect data if you have failed to inform us of any changes relating to your personal data. It is very important that the personal data we hold about you is accurate and current.
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