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Privacy Policy


This content is not a comprehensive statement of the law concerning the use of terms for the operation of website by a user nor does it guarantee that the contents are fit for the purpose the user intends to apply to the use of these terms. The content and information is not a substitute for obtaining legal advice. Whilst we have made every effort to ensure that the information we have provided is correct, we cannot accept any responsibility or liability for any errors or omissions included therein.

This is the privacy policy of eCatering (RG Distributors Ltd)

We completely respect the privacy of all our website users and as such we are determined to protect your personal data as securely as possible. The purpose of this privacy notice is to outline and inform you as to exactly how we use and look after your personal data when you visit our website and about your rights and how the data protection law protects you.


What is the purpose of this privacy policy?

The aim of this privacy policy is to give you information on how we collect and process your personal data including any data you may provide through this website, when you purchase and when you sign up whether online or offline.

Please note that this website is not intended for use by children and we do not knowingly collect data relating to children in any form.

You must read this privacy policy along with any other policies we may provide when we are collecting or processing personal data about you so that you know exactly how and why we are using your data.

Data controller(s)

RG Distributors Ltd is the Data Controller and responsible for all of your collected personal data (collectively referred to as "company", "we", "us" or "our" in this privacy policy).

Our contact details are:

RG Distributors Ltd,
Unit 5,
Roseberry Court,
Stokesley Industrial Park,
0333 358 3678

Third parties

This website may also include, from time to time, links that may go to third party websites. Clicking on these links may allow other third parties to collect or share data about you. We do not control or have any influence with these third party websites and are not responsible for their privacy policies or their data collection methods and rules.


Personal data or information simply means any details about you as an individual from which that you can be personally identified. You can find out more about personal data from the Information Commissioners Office (ICO) should you so wish.

We may collect, use, store and transfer a range of different kinds of personal data about you which we have grouped together as follows:

  • Information that you provide by filling in forms on our site (;
  • Information provided voluntarily by you. For example, when you register for information or make a purchase;
  • Information that you provide when you communicate with us by any meana;
  • Details of transactions you carry out through our site and of the fulfilment of your orders including billing and invoicing details;
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access;

We also collect, use and share Aggregated Data. This is data such as statistical, analytical or demographic data for any purpose. This may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity in any way and cannot be used as a means to personally identify you or for purposes of impersonation. For any aggregated data that is used in conjunction with personal data then we treat this data exactly the same as we would as identify as ‘personal data’ under this privacy policy.

We do not collect personal data about you regarding race or ethnicity, religious beliefs, sexual orientation, political opinions, trade union membership, criminal offences or convictions, information about your health and genetic or biometric data.

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If eCatering or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


We will only ever use your personal data when the law allows us to do as such. Most commonly, we will use your personal data in the following circumstances:

  • Contractually this means we will process your data in accordance with the contract of which we have entered into with you where it is necessary for the performance of such contract.
  • Legitimate Interest this is very important as it means the interest of our business in conducting and managing this to allow us to give you the best service/product and the most secure experience we can. We always consider your rights before we process your personal data for our legitimate interests such as email marketing for example. We do not and will not use your personal data for activities where our own interests are overridden by the impact on you unless we have your consent to do this or are otherwise required to or be permitted to by law.
  • Legal or regulatory obligations this basically means we will process your data where necessary for the compliance of a legal or regulatory obligation.

Normally, we do not rely on consent as a legal basis for processing your data other than in relation to sending marketing to you via email. You have the right to withdraw your consent to marketing at any time by contacting us or in emails clicking the unsubscribe link but this marketing does carry legitimate interest for us if you have engaged with us for any reason.


We aim to provide you with a variety of choices regarding certain data uses, particularly around marketing and advertising.


From time to time we may use your data to decide what may be of interest to you. This is how we decide which products, services and offers may be relevant for you and use marketing to communicate this to you.

You will receive marketing from us if you have requested information or purchased goods or services from us and, in each case, you have not opted out of receiving that marketing. We may also send you information relating to our products and services if you have not expressly informed us that you do not wish to receive this information. This may include providing your information through our live chat facility for instance where we may gather this data and use this for marketing purposes. Details of this can also be found in the cookies section below.

Third parties

We never share your data with 3rd parties for the purpose of marketing.

Opt in

You can ask us at any time to stop sending you marketing messages by clicking the unsubscribe link in any of our emails or by emailing at any time.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy. We also use cookies to enable our online live chat communication provided by Click4Assistance. Information about the types of cookies used by Click4Assistance can be found here Click4Assisstance Privacy Policy.


We will only ever use your data for the purposes for which it was collected unless we consider that we need to use it for another reason and this is a reasonable purpose.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


We sometimes have to share your personal data with the parties set out below for the purposes of carrying out contractual obligations relating to your order or requests such as:

  • Couriers, engineers, suppliers, finance companies etc based in the United Kingdom acting as data processors who provide administrative services
  • Professionals acting as data processors including lawyers, bankers, auditors and insurers based in the United Kingdom
  • HM Revenue & Customs, regulators and other authorities acting as data processors based in the United Kingdom
  • Our website may also, from time to time, use website recording service which may record mouse clicks, mouse movements, page scrolling and any text keyed into the search form – the data collected is anonymous and is used to improve our website usability for everyone - the information collected is stored and used for statistical and analytical reporting, and is never shared

We demand and tell all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to process your personal data for the specific purpose as outlined and in accordance with our instructions.


We have in place very secure measures to prevent your data from being lost, used or accessed in an unauthorised way, stolen, altered or disclosed. We limit access to your data to various employees within our company and only allow access as required to facilitate the needs of our contractual obligations to you. They will only ever process your data on our instructions and they are subject to confidentiality.


We will only store your data for as long as necessary to fulfil the purposes for which we collected it and including for the purposes of satisfying any legal, accounting, reporting requirements, or as per our terms and conditions of sale.

To determine the appropriate storage period for data, we consider a range of purposes including the amount, nature, sensitivity, potential risk from unauthorised use or disclosure and whether we can achieve these purposes through other means.

By law, we have to keep some basic information about all of our customers including but not limited to contact, identity, financial and transaction data for up to 7 years after they cease to be customers for accounting purposes.

In some circumstances you can ask us to delete your data, please contact us for more information.

Sometimes, we may also anonymise your data for research or analytical/statistical purposes in which case we may use this information indefinitely without further notice to you.


Unless subject to exemption under data protection law, you have the following rights with respect to your data. You have the right to:

  • request a copy of the all the personal data which we hold about you
  • request that we amend personal data if it is found to be inaccurate or out of date
  • request your personal data to be erased where it is no longer necessary to retain it
  • withdraw your consent to processing this data at any time
  • request we provide you with your personal data and where possible, pass that data directly to another data controller which is known as the right to data portability
  • request a restriction is placed on further processing where there is a dispute in relation to the accuracy or processing of your personal data
  • object to us processing your personal data i.e. where processing is based on our legitimate interests, direct marketing or processing for the purposes of statistical analysis

Data access charges

We may charge a reasonable administration fee if your request to access your data or amend this as stated above in any way which is clearly unfounded, repetitive or excessive. Alternatively, we may also refuse to comply with your request in these circumstances.


By law, you must keep us informed if your personal data changes at all during your relationship with us so that the data we hold is accurate and up to date. We cannot be held responsible for any incorrect data if you have failed to inform us of any changes relating to your personal data. It is very important that the personal data we hold about you is accurate and current.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please continue to check back to this page regularly for the latest information.

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this privacy policy at or by calling 0333 358 3678.

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Our Guarantee

For the best value commercial catering equipment online in the UK, keep checking back on our website We offer some of the lowest prices around and all the items are despatched same day if orders are placed before 12 noon, so that you can receive the goods you need as soon as possible. With savings of up to 75% to be made off the list price, you can be sure to find great bargains on your commercial catering equipment needs. Its that simple. No compromising on quality, just giving you good old fashioned value for money.

Contact Us

RG Distributors Ltd TA eCatering, Unit 7, Spring Road, Jade Business Park, Seaham, SR7 9DR

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UK Registered Company No 07575324. VAT No 110 186 657