Delivery

It's our mission to get your order from our warehouse to your business on the date stated in your email confirmation. Please read on for all of our important delivery information.

Standard Delivery

Our standard delivery service is 2-3 working days, and includes kerbside delivery at your premises.

Your item will be delivered as close as possible to your premises and our delivery drivers will only unload your goods where it is safe and secure to do so.

 Free Next Working-Day Delivery

All orders over £100 excluding VAT qualify for our free next working day delivery service. If your order is under £100, a charge of £8.50 will apply.

Please note, NI is excluded from our free next working day delivery on orders over £100 ex VAT along with the following postcodes: HS, KW, IV, PH, PA, BT. For these areas, only our 2-3 working day delivery is available. Additionally, we are unable to offer next working day delivery to Scottish Highlands, Scottish Islands, Northern Ireland, Isle of Man, Isle of Wight, Channel Isles and Isles of Scilly.

If your postcode falls under the following areas, your order will be delivered the next working day by noon or at the end of the business day: AB, DD, FK, KA, ML, SA, TA & EX.

Delivery Cut Off Times

To qualify for next day delivery, your order will need to be placed before 5pm Monday to Thursday. If you select next day delivery after 5pm on Thursday and before 5pm on Friday, your order will be delivered on Monday.

Order before 5pm on Friday for Saturday delivery services. Orders placed after 5pm on Friday will be dispatched on Monday.
Orders must pass security checks and be paid in full before 5pm.
Standard deliveries take place Monday to Friday, usually between 8am and 6pm, but they can be as late as 9pm.

To qualify for next day delivery, your order must be paid for in full before the cut off point.

 Click & Collect

Our Click & Collect service is perfect for when you need a quick upgrade or replacement, and our help is always on hand. If you’re able to travel to our warehouse based in Seaham (SR7 9DR), we’re available to help with the same day collection of your new equipment during our usual working hours of Monday to Friday, 8am to 5pm. 

More Information

Please refer here for more info on delivery charges for parcel & pallet, dispatch & delivery times, geographical surcharges and tracking details.

Returns

Returns
At ECatering, we understand that in a busy kitchen, plans can change or the wrong equipment might be ordered.

If you need to return an item, you can submit a return request through your ECatering account on the Returns page, and our team will guide you every step of the way.

Collections
For larger pallet items, we can arrange collection from your premises. The cost will be deducted from your refund.

For smaller parcel items, you’re welcome to return them using your preferred courier service.

Condition of Returns
To qualify for a full refund, products should be as-new and in their original packaging, ready to be safely used in another professional kitchen.

Restocking Fees
All returned equipment is carefully inspected and tested to ensure it meets the high standards required in commercial kitchens.

To cover inspection, testing, and repackaging, a restocking fee applies:
25% for standard returns
40% if the item cannot be returned to stock in saleable condition

Non-Returnable Items
Some products cannot be returned, including:
Used or customised items
Perishable goods
Items purchased as part of a promotion (we’ll provide a store credit instead)

We know returns aren’t always ideal, so if you’re unsure about which equipment best suits your kitchen, our team is always happy to advise before you order.

IWOCA

Spend without limits with our flexible finance options, designed to help you and your business get the equipment you need to be a success. 

Who are iwoca?

Designed to make online payments hassle-free, iwoca makes it easy to get the equipment you need without worrying over cost. 

With Pay Now and Pay Later options, iwoca puts you fully in control when it comes to spending, allowing you to spread the cost of orders over £150 up to £30,000 (excluding VAT), providing that you’re a UK Limited Business or LLP.

What are the benefits of using iwoca?

Quick and easy to use: You can access payment terms instantly at checkout with no need to complete lengthy application forms. 

Improve your cash-flow: Keep your business running smoothly without worrying about cash flow.

Focus on growth: Get what you need, when you need it to help your business grow. 

No hidden-fees: iwoca pride themselves on being honest, fair and transparent. They don’t charge any hidden fees.

How does it work?

Simply add the items you need and choose to pay with iwoca at checkout. Depending on what works for you, if you’d like to split the cost we have the following options available:

Pay Now: in just a few clicks, you pay us directly from your bank account.

Pay Later: you’ll be able to set up a payment plan with iwoca to split the cost into either 3 equal interest-free monthly payments or 12 interest bearing payments.

Can anyone use iwoca?

iwocaPay puts you fully in control when it comes to spending allowing you to spread the cost of orders over £150 up to £30,000, providing that you’re a UK Limited Company or LLP.

If you need any help or support in using iwoca, please contact our Customer Service team on 0333 358 3678 and we’ll be more than happy to assist you.

Griddles

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Our professional griddle collection, featuring high-quality equipment designed for commercial kitchen environments. 

Whether you’re running a busy restaurant, hotel kitchen, or catering business, our griddle selection offers the reliability and performance you need. Each griddle in our range offers superior performance and reliability for busy food service operations, helping you deliver consistent results while maintaining efficiency in your kitchen workflow.

Discover our range of commercial griddles and grills, available in smooth or ribbed plates or a combination of both, we can guarantee flexibility and high performance in your kitchen, designed to accommodate your needs. Whether you're cooking bacon, toasting bread or perfecting your steak our griddles will ensure consistent results each time. Complete with easy-to-clean surfaces and adjustable temperature control, our grills and griddles are ideal for any commercial kitchen.

A griddle is a flat cooking surface that provides even heat distribution for preparing a wide variety of foods. Unlike traditional frying pans, griddles offer a larger cooking area and more consistent temperature control, making them essential equipment for professional kitchens. Our griddle collection features professional-grade equipment designed for commercial kitchen environments where consistency and efficiency are paramount.

The key advantage of using a griddle lies in its ability to cook multiple items simultaneously while maintaining precise temperature control. From breakfast items like eggs and bacon to lunch preparations including burgers and sandwiches, a quality griddle becomes an indispensable tool in any commercial kitchen setup.

An electric griddle provides precise temperature control and even heat distribution across the cooking surface. These units are particularly popular in establishments where consistent results are crucial, as they eliminate the variables associated with gas flame cooking.

Our electric griddle models feature digital controls and multiple heat zones for versatile cooking options. The digital temperature displays allow chefs to maintain exact cooking temperatures, while the multiple zone capability means different foods can be prepared simultaneously at their optimal temperatures. Electric models also offer the advantage of easier installation, requiring only electrical connections rather than gas line modifications.

For kitchens prioritising energy efficiency and precise control, electric griddles represent an excellent investment. The consistent heat output and programmable settings help reduce food waste while improving cooking consistency across different shifts and staff members.

A cast iron griddle offers exceptional heat retention and develops a natural non-stick surface over time. These traditional cooking surfaces have been trusted by professional chefs for generations due to their superior thermal properties and durability.

Our cast iron griddle selection includes both seasoned and unseasoned options for different preferences. Seasoned models come ready to use with a protective coating that improves with regular use, while unseasoned versions allow chefs to develop their own seasoning according to their specific cooking requirements.

The thermal mass of cast iron means these griddles maintain consistent temperatures even when cold food is added, making them ideal for high-volume cooking operations. With proper care and maintenance, a quality cast iron griddle can provide decades of reliable service in commercial environments.

Griddle Pan Features and Specifications

Our griddle pan options combine the versatility of traditional cookware with the efficiency of commercial griddles. These units offer the flexibility to move between different cooking stations while maintaining the even heat distribution that makes griddle cooking so effective.

Non-Stick Griddle Benefits for Easy Maintenance

A non-stick griddle provides easy food release and simplified cleaning procedures, reducing labour costs and improving kitchen efficiency. These surfaces require minimal oil for cooking, promoting healthier food preparation while reducing operating costs.

The advanced non-stick coatings used in our professional range are designed to withstand commercial use while maintaining their release properties over extended periods. This durability ensures consistent performance and reduces the need for frequent equipment replacement.

When selecting a griddle for your operation, consider your volume requirements, available space, and power connections. Gas models offer rapid heating and high-temperature capabilities, while electric units provide precise control and easier installation.

Size considerations should account for your peak service periods and menu requirements. A larger cooking surface allows for greater flexibility during busy periods, while compact units may be more suitable for operations with limited space or specific menu focuses.

Temperature control features vary between models, with digital controls offering precise settings and programmable options. Consider whether your operation would benefit from multiple heat zones, which allow different foods to be prepared simultaneously at their optimal temperatures.

Proper maintenance extends the life of your griddle and ensures consistent cooking performance. Daily cleaning procedures should include thorough surface cleaning and grease management system maintenance. Regular seasoning of cast iron surfaces helps maintain their non-stick properties and prevents rust formation.

Weekly deep cleaning should address all removable components and internal mechanisms. Check temperature calibration regularly to ensure accurate cooking temperatures, and inspect electrical connections or gas fittings according to manufacturer recommendations.

What’s the difference between a griddle and a frying pan?

Griddles offer larger cooking surfaces and more even heat distribution compared to traditional frying pans, making them more suitable for commercial operations and high-volume cooking.

How do I clean a griddle properly?

Allow the surface to cool slightly, then scrape away food residue and clean with appropriate cleaning solutions. Cast iron surfaces require different care than non-stick or stainless steel options.

What size griddle do I need for my kitchen?

Consider your peak service volume and available space. Larger surfaces offer more flexibility but require more energy and space.

Are electric or gas griddles better?

Both have advantages - gas offers rapid heating and high temperatures, while electric provides precise control and easier installation.

If you have any queries regarding any of the griddles we supply, don’t hesitate to contact us. Our experienced team can provide expert advice to help you select the perfect griddle for your specific requirements.