Delivery

It's our mission to get your order from our warehouse to your business on the date stated in your email confirmation. Please read on for all of our important delivery information.

Standard Delivery

Our standard delivery service is 2-3 working days, and includes kerbside delivery at your premises.

Your item will be delivered as close as possible to your premises and our delivery drivers will only unload your goods where it is safe and secure to do so.

 Free Next Working-Day Delivery

All orders over £100 excluding VAT qualify for our free next working day delivery service. If your order is under £100, a charge of £8.50 will apply.

Please note, NI is excluded from our free next working day delivery on orders over £100 ex VAT along with the following postcodes: HS, KW, IV, PH, PA, BT. For these areas, only our 2-3 working day delivery is available. Additionally, we are unable to offer next working day delivery to Scottish Highlands, Scottish Islands, Northern Ireland, Isle of Man, Isle of Wight, Channel Isles and Isles of Scilly.

If your postcode falls under the following areas, your order will be delivered the next working day by noon or at the end of the business day: AB, DD, FK, KA, ML, SA, TA & EX.

Delivery Cut Off Times

To qualify for next day delivery, your order will need to be placed before 5pm Monday to Thursday. If you select next day delivery after 5pm on Thursday and before 5pm on Friday, your order will be delivered on Monday.

Order before 5pm on Friday for Saturday delivery services. Orders placed after 5pm on Friday will be dispatched on Monday.
Orders must pass security checks and be paid in full before 5pm.
Standard deliveries take place Monday to Friday, usually between 8am and 6pm, but they can be as late as 9pm.

To qualify for next day delivery, your order must be paid for in full before the cut off point.

 Click & Collect

Our Click & Collect service is perfect for when you need a quick upgrade or replacement, and our help is always on hand. If you’re able to travel to our warehouse based in Seaham (SR7 9DR), we’re available to help with the same day collection of your new equipment during our usual working hours of Monday to Friday, 8am to 5pm. 

More Information

Please refer here for more info on delivery charges for parcel & pallet, dispatch & delivery times, geographical surcharges and tracking details.

More info

Returns

Returns
At ECatering, we understand that in a busy kitchen, plans can change or the wrong equipment might be ordered.

If you need to return an item, you can submit a return request through your ECatering account on the Returns page, and our team will guide you every step of the way.

Collections
For larger pallet items, we can arrange collection from your premises. The cost will be deducted from your refund.

For smaller parcel items, you’re welcome to return them using your preferred courier service.

Condition of Returns
To qualify for a full refund, products should be as-new and in their original packaging, ready to be safely used in another professional kitchen.

Restocking Fees
All returned equipment is carefully inspected and tested to ensure it meets the high standards required in commercial kitchens.

To cover inspection, testing, and repackaging, a restocking fee applies:
• 25% for standard returns
• 40% if the item cannot be returned to stock in saleable condition

Non-Returnable Items
Some products cannot be returned, including:
• Used or customised items
• Perishable goods
• Items purchased as part of a promotion (we’ll provide a store credit instead)

We know returns aren’t always ideal, so if you’re unsure about which equipment best suits your kitchen, our team is always happy to advise before you order.

More info

IWOCA

Spend without limits with our flexible finance options, designed to help you and your business get the equipment you need to be a success. 

Who are iwoca?

Designed to make online payments hassle-free, iwoca makes it easy to get the equipment you need without worrying over cost. 

With Pay Now and Pay Later options, iwoca puts you fully in control when it comes to spending, allowing you to spread the cost of orders over £150 up to £30,000 (excluding VAT), providing that you’re a UK Limited Business or LLP.

What are the benefits of using iwoca?

Quick and easy to use: You can access payment terms instantly at checkout with no need to complete lengthy application forms. 

Improve your cash-flow: Keep your business running smoothly without worrying about cash flow.

Focus on growth: Get what you need, when you need it to help your business grow. 

No hidden-fees: iwoca pride themselves on being honest, fair and transparent. They don’t charge any hidden fees.

How does it work?

Simply add the items you need and choose to pay with iwoca at checkout. Depending on what works for you, if you’d like to split the cost we have the following options available:

Pay Now: in just a few clicks, you pay us directly from your bank account.

Pay Later: you’ll be able to set up a payment plan with iwoca to split the cost into either 3 equal interest-free monthly payments or 12 interest bearing payments.

Can anyone use iwoca?

iwocaPay puts you fully in control when it comes to spending allowing you to spread the cost of orders over £150 up to £30,000, providing that you’re a UK Limited Company or LLP.

If you need any help or support in using iwoca, please contact our Customer Service team on 0333 358 3678 and we’ll be more than happy to assist you.

More info

Commercial Display Fridges, Drinks Fridges & Bar Fridges

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Our comprehensive collection of commercial drinks fridges and bottle coolers. Whether you’re running a busy bar, restaurant, café, or retail space, our professional-grade refrigeration solutions keep beverages at perfect serving temperature whilst maximising product visibility and sales.

Designed to fit neatly in your restaurant, bar or café, our commercial bottle coolers | bottle fridges | beer fridges will efficiently utilise the space in your kitchen. In our wide range of options, you'll find the perfect bottle fridges to suit your needs. Whether you need either an undercounter bottle fridge or single, double, triple or upright drinks fridge, you can choose the ideal solution for storing your chilled beverages. A drinks fridge is easy to maintain, high-quality and built to withstand the kitchen rush, these bar fridges allow your staff to access beverages quickly and safely, enhancing your customers satisfaction.

Commercial drinks fridges feature powerful compressors maintaining consistent 2-10°C temperatures, glass doors increasing impulse purchases by 40%, 10-15 year commercial-grade construction, and efficient energy ratings reducing running.

Our collection serves bars and pubs (beer and craft beverage display), restaurants (wine and champagne service), cafés (cold brew and bottled drinks), retail stores (impulse purchase displays), hotels (minibar and lobby solutions), and offices (staff refreshments).

Browse our range including upright glass door fridges, compact bar fridges for pubs, undercounter bottle coolers for space-limited venues, and specialist models for every application. See our buying guide and FAQ below for expert selection advice.

Types of Commercial Drinks Fridges

By Configuration: Single door (100-200L) for small cafés and offices. Double door (200-300L) for busy bars and restaurants. Triple door (300L) for nightclubs and high-volume venues.

By Placement: Upright models (1800-2000mm height) for maximum visibility. Undercounter coolers (900mm height) for space-saving. Back bar coolers (850-900mm) for bartender access.

Undercounter Drinks Fridges

Undercounter drinks fridges (also called bar fridges or undercounter bottle coolers) fit beneath counters at 900mm height, accommodating 80-250 bottles. Single door models (100-150L) suit a range of commercial business. Glass doors maximise visibility; solid doors offer 15-20% better energy efficiency.

Glass Door Drinks Fridges

Glass door fridges increase beverage sales by 35-40% versus solid doors through product visibility. Modern units use double/triple-glazed doors maintaining excellent insulation whilst LED lighting uses 75% less energy than fluorescent.

Best for: Bars (beer showcasing), cafés (cold brew display), retail (impulse purchases), hotels (lobby bars), restaurants (wine display).

Formula: Daily Drink Sales × Bottle Size (ml) × 1.5 ÷ 1000 = Minimum Litres

Are drink fridges worth it?

Yes. Studies show 35-40% sales increase from visible displays. A bar serving 200 customers gains £15-25/day extra revenue (£5,475-£9,125 annually). With £400-£1,200 fridge costs, payback is 16-80 days. Benefits: reduced staff time, optimal 2-6°C temperatures, professional presentation, 10-15 year lifespan.

Are there Multiple Names for a drink fridge?

UK terms: drink fridge/drinks fridge, bar fridge/bar fridges, bottle fridge/bottle cooler, undercounter drinks fridge, glass door drinks fridge. Industry terms: display fridge, beverage cooler/refrigerator, back bar cooler, upright drinks fridge, multideck display fridge.

What size drinks fridge do I need?

Use formula: Daily Sales × Bottle Size × 1.5 = Minimum Capacity. Small café (30-50): 80-150L. Busy café (80-150): 150-250L. Bar/pub (100-200): 250-400L. Restaurant (100+): 300-500L. High-volume (300+): 500L+. Wine needs 25-30% more space. Allow 30-50% buffer for peaks.

What temperature should a drinks fridge be?

Lager/mainstream beer: 3-5°C. Craft beer/ales: 6-8°C. White wine/champagne: 6-10°C. Soft drinks: 4-6°C. Energy drinks: 2-4°C. Best practice: 4-5°C for multi-beverage storage. Check daily, avoid <2°C (freezing) or >10°C (quality issues).