Refrigeration
Cooking
Appliances
Kitchenware & Equipment
Consumables
Kitchen Furniture
Cleaning
GRADEDBased in the friendly region of the North East, it's instilled in our nature to be friendly, hospitable and committed individuals. We are proud to be Backing Britain's Best with catering solutions that provide our nation with the good meal they all know and love.
Learn more about the staff that are crucial to the smooth running of the business and for bringing the happy atmosphere we all know & love here at ECatering!
Managing Director
Meet Duncan, the Managing Director of ECatering. Often found doing daily rounds to check how each member of staff is doing, Duncan’s biggest passion is to ensure that his staff are happy and that they enjoy coming to work. Duncan is a strong believer that a happy work culture ensures our customers have a great experience with us, which ultimately brings the results he strives for.
Finance Director
Meet Tim, our Finance Director. Tim is responsible for managing the finances for the RG Distributors group.
Tim enjoys using systems wherever possible and after a successful implementation of our new system here, we now have the infrastructure ready for the next phase of the business’ growth.
Operations Director
Introducing Neil, Operations Director here at ECatering. Neil's role includes overseeing the Operations and Customer Service departments, managing all goods in and out and liaising with distributor partners. As well as his busy day to day role, Neil takes care of all Health & Safety on site and manages the facilities, playing a key part in ensuring that everything is running as smoothly as possible here at ECatering.
Head of eCommerce
Introducing Matt, who is responsible for the eCommerce and Digital Marketing departments here at ECatering. He devises strategies in order to grow our brand, increase profitability and leads our fantastic team of eCommerce professionals. Matt is a creative, passionate and analytical leader with extensive experience driving sales, brand growth, and customer engagement through data-driven marketing and eCommerce strategies across multiple verticals and enterprises.
Head of Global Supply Chain
Introducing Dan, our Head of Global Supply Chain. Dan is responsible for defining and implementing the supply chain strategy to assist the business in meeting overall goals. Dan’s day-to-day role encompasses product forecasting, product sourcing, tactical purchasing, supplier relationship management and the identification & deliverance of cost down initiatives.
Customer Service Manager
Introducing Carys, our newly appointed Customer Service Manager. Carys has worked for ECatering for a little over 2 and a half years and is passionate about working with the CS team to grow and develop the team further to offer unbeatable customer service and an unforgettable customer experience, right through from ordering to aftercare.
Warehouse Manager
Meet Paul, our Warehouse Manager. As a highly organised member of our team, Paul enjoys making it easy to locate and pick each item we stock, contributing to the efficient picking and despatching of a customer's order. Paul is responsible for managing a team of Warehouse Operatives, overseeing all inbound and outbound deliveries, the location, and quality of all stock. Paul monitors warehouse operations and is passionate about Health & Safety and ensuring that lean and 5s practices are adhered to.
Head of Research and Development
Meet Warren, our Head of Research and Development. Warren leads the onboarding of all new products at ECatering, carrying out extensive research beforehand to ensure every product is the right fit for our customer’s needs. Keeping our product portfolio at its peak is a huge skill of Warrens, and by constantly improving and refining the products we have on offer, he’s able to optimise the performance of our business and ensure he’s always working towards ECatering’s objectives.
Senior Management Accountant
Introducing Chloe, Senior Management Accountant here at ECatering. Chloe ensures up to date financial information is readily available to management. As well as reporting, Chloe supports the whole of the finance function on a daily basis, working closely with Tim to ensure the department runs smoothly. Chloe is passionate about providing accurate information to help support the business in decision making.
Buyer
Meet Jess, our Buyer here at ECatering. Jess is passionate about adding value to each stage of the purchasing process she’s responsible for and it’s these decisions that ultimately play a huge part in achieving our end goals. As an experienced problem solver, Jess is able to find daily solutions to anything she’s faced with, from products to freight forwarders, and suppliers to internal stakeholders, no day is ever the same!
Purchasing Assistant
Introducing Josh, our Purchasing Assistant who is responsible for the purchasing of the packaging side of the business. Josh checks our stock levels daily, to ensure we have the right amount of stock readily available to satisfy the needs of customers at all times. Josh enjoys working within the Purchasing team and being able to come up with solutions that benefit the company as a whole, and will help us strive to be one of the best packaging and catering equipment businesses in the nation.
Operations Administrator
Meet Heather, our Operations Administrator. Known for her listening ear, Heather prides herself on being approachable and supporting anyone who may need her help, both professionally or personally in their time of need. Heather plays an essential role in the operations side of the business, coordinating & booking in all inbound trailer & container deliveries into the schedule for over 100 suppliers for both ECatering and our sister company GM Packaging.
Technical Support Advisor
Introducing Matthew, one of our longest standing members of staff here at ECatering. With his vast amount of knowledge of our equipment range, Matthew is a huge asset to our team and is never shy of a 5* Trustpilot review! Matthew assists with all technical enquiries that come in, and won’t rest until our customers are completely satisfied with a solution for their kitchen.
Technical Support Advisor
Meet Sasha, our Technical Support Advisor. Sasha is passionate about making sure customer queries are dealt with in a timely and effective manner and resolving technical queries that customers have with their products. A key part of our aftercare team, Sasha also takes care of engineer call outs and ordering spare parts for our customers.
Customer Service Advisor
Meet Kate, our friendly Customer Service Advisor. Kate is passionate about ensuring that our customers receive the highest quality of service. It’s important to Kate that she offers swift and effective resolutions not only to enhance customer satisfaction, but to reinforce trust in our brand.
Customer Service Advisor
Meet Paula, our friendly Customer Service Advisor. As part of the Customer Service team, Paula is often the first point of contact for our customers, from taking telephone orders, checking and arranging deliveries & collections, to processing refunds & exchanges and helping with as many queries as possible.
EA & Business Support
Introducing Brittany, EA & Business Support at ECatering. Brittany plays a major part in assisting the Managing Director in the day-to-day running of the business, enabling a proactive approach to many situations and maximising efficiency. Known for her organisational skills, Brittany also handles a range of tasks including preparation of reports, presentations, travel arrangements, and much more!
Digital Marketing Executive
Meet Sophia, our Digital Marketing Executive. Sophia is responsible for supporting the marketing strategy and takes pride in communicating with our customers via campaigns in a friendly and approachable manner. When working on campaigns it's important to Sophia that we demonstrate the fact we aren't just selling a product, we genuinely value our customers and want them to continue to rely on us for all of their business needs, whether they bought a product weeks, months or years ago from us.
Head of Sales
Sales Coordinator
Meet Hayley, our Internal Sales Executive and first point of contact for Packaging enquiries. Hayley’s day to day role includes getting to know our customers, building relationships, and ensuring that she has all the relevant information to provide the best service she can. Hayley is passionate about working as a team so that our customers get the most from us, and making sure that her colleagues feel supported.
Sales Administrator
Meet Lauren, our Sales Administrator for the packaging side of the business. Lauren swiftly processes any orders that come in via email, phone or online and is the friendly individual behind responding to customer enquiries with any information that they need. Lauren plays a key part in keeping the department running smoothly, by providing quotes, arranging samples and liaising with our purchasing department on a daily basis to help keep stock well replenished and make them aware of any increase in demand.
Customer Service Advisor
Introducing Louise, our friendly and knowledgeable Customer Service member for the packaging side of the business. Louise deals with enquiries and orders in a professional and empathetic manner and actively encourages, monitors and supervises the team to meet company goals. Louise is passionate about supporting team values and encouraging the team to meet and exceed customer expectations and organisation goals.
The team responsible for picking, packing, and getting your order from us to you.
The ECatering warehouse is made up of 10 dedicated Warehouse Operatives, who individually play a huge part in keeping our business running like clockwork. Their skills and dedication to the job never goes unnoticed, and we’re proud of the team responsible for keeping Britain’s caterers fully equipped to do what they do best.
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