Call 01539 234350

Up to 75% off list prices

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About Us

Through our many years of sourcing and supplying commercial catering equipment and related products, we are dedicated to bringing you the best value for money products direct from manufacturers and suppliers. By cutting out the middle-man, we can save you ££s on your commercial catering equipment. We don't compromise on quality, but simply give you good old fashioned value for money.

As leading suppliers of outstanding value for money Commercial Catering Equipment, we sell to a wide range of customers including restaurants, cafes, bars, pubs, hotels, professional chefs, caterers, outdoor caterers, schools, canteens, mobile snack bars and commercial kitchens.

Our main strength is that we keep over 95% of stock of all our lines for sale in a 40,000 sq ft warehouse, so you can be sure that when you order an item from us we will be able to deliver it to you in the quickest possible time.

We are one of the only companies in the UK to write all our product descriptions ourselves, from scratch, so you can rest assured we are giving useful and factual information unlike may other companies who just print out boring, tired manufacturers "stock" data info, or copy information from other people ! We know about our products and thats why you can reply on us when making an informed choice.

Far too many companies nowadays from traditional catering equipment distributors through to many online distributors do not actually keep stock of the lines they sell. Instead they choose to set up a nice looking website and when you place an order with them, they start ringing around their suppliers and wholesalers to try and get the product you ordered. Most of the time you will not be aware of this and generally it may not cause a problem, but what if their supplier has no stock ? Then you, the customer, are let down - most likely with a poor excuse ! This is less likely to happen with www.ecateringonline.co.uk, as over 95% of all the products we advertise for sale are kept in stock in our own warehouse. If any items do go out of stock, our website will not show any stock, or the product simply won't appear until we know we have a confirmed delivery date. That way we can ensure you know that you will get the product you ordered, in the time frame you need it!

Frequently Asked Questions

Why are your prices so low

We have been supplying commercial catering equipment to businesses for many years and by dealing directly with manufacturers on all our goods we cut out the middleman, thereby saving other people from taking a cut of the sale. We are then able to pass these savings directly on to you.

Can I pick up my order from your office?

We do not hold stock at our office. All orders are dispatched from our high tech warehouses. Therefore we cannot accommodate pick up from our office or at our warehouses.

Do you have a shop / store?

We do not have a shop. We sell online or over the telephone only via our dedicated commercial catering equipment catalogue which gives you more convenience and cheaper prices due to reduced overheads ! As we do not supply to the general public there is no need for an expensive shop front as we do not have walk in customers.

Will I receive an order acknowledgment and acceptance

If you have supplied us with your email address, we will notify you by email as soon as possible to acknowledge your order. Please note that this e-mail is not an order confirmation or order acceptance from the Company. Our acceptance of your order will take place upon dispatch of the product(s) ordered.

How do I change / cancel an order once its placed

In the first instance, please telephone us on 01539 234350. Alternatively you can email sales@ecatering.co.uk with your change / cancellation details. If your order has not yet been despatched then this will be possible free of charge. However if you have received your order and you wish to change / cancel goods you will have to pay a 25% restocking charge and return the goods to us new, unused and in their original packaging. We reserve the right to waive any of these charges at our discretion.

What warranty / guarantee do I get with any products I purchase.

If an item is received and is not working on arrival, please contact us on 01539 234350 within 24 hours of receipt of the goods to advise of this and we can arrange a replacement / refund as required.

All items are supplied without warranty unless detailed in the Product Features & Specification section within each product. Where warranty is stated it applies as in the following examples:-

- 2 years warranty. This means that we cover the replacement of any parts that are deemed to have failed during the warranty period. We do not cover labour costs, engineer costs, postage costs nor any consequential loss.

- 3 years full onsite (manufacturers) warranty. This means that the manufacturer of the machine will cover all costs involved in repairing the item through their own network / workforce. This does not cover any consequential loss. If an item is faulty through customer misuse then the manufacturer will charge the customer for any costs incurred.

The above examples give an indication of the type of warranty applicable and these do not apply to all items. We advise you to check the item you are purchasing to get specific details of the warranty which will apply.

None of these terms affect your statutory rights nor will they apply if an item is received and is not working and this is reported to us with 24 hours of delivery.

eCatering and www.ecateringonline.co.uk are trading names of RG Distributors Ltd.

Tel: 01539 234350. Email sales@ecatering.co.uk

RG Distributors Ltd, Holker Old School, Cark In Cartmel, LA11 7PQ
UK Registered Company No 07575324. VAT No 110 186 657

Suppliers to

For the best value commercial catering equipment online in the UK, keep checking back on our website www.ecatering.co.uk. We offer some of the lowest prices around and all the items are despatched same day if orders are placed before 12 noon, so that you can receive the goods you need as soon as possible. With savings of up to 75% to be made off the list price, you can be sure to find great bargains on your commercial catering equipment needs. Its that simple. No compromising on quality, just giving you god old fashioned value for money.

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