Delivery
It's our mission to get your order from our warehouse to your business on the date stated in your email confirmation. Please read on for all of our important delivery information.
Standard Delivery
Our standard delivery service is 2-3 working days, and includes kerbside delivery at your premises.
Your item will be delivered as close as possible to your premises and our delivery drivers will only unload your goods where it is safe and secure to do so.
Free Next Working-Day Delivery
All orders over £100 excluding VAT qualify for our free next working day delivery service. If your order is under £100, a charge of £8.50 will apply.
Please note, NI is excluded from our free next working day delivery on orders over £100 ex VAT along with the following postcodes: HS, KW, IV, PH, PA, BT. For these areas, only our 2-3 working day delivery is available. Additionally, we are unable to offer next working day delivery to Scottish Highlands, Scottish Islands, Northern Ireland, Isle of Man, Isle of Wight, Channel Isles and Isles of Scilly.
If your postcode falls under the following areas, your order will be delivered the next working day by noon or at the end of the business day: AB, DD, FK, KA, ML, SA, TA & EX.
Delivery Cut Off Times
To qualify for next day delivery, your order will need to be placed before 4.30pm Monday to Thursday. If you select next day delivery after 4.00pm on Thursday and before 4.00pm on Friday, your order will be delivered on Monday.
Order before 4.00pm on Friday for Saturday delivery services. Orders placed after 4.00pm on Friday will be dispatched on Monday.
Orders must pass security checks and be paid in full before 4.30pm.
Standard deliveries take place Monday to Friday, usually between 8am and 6pm, but they can be as late as 9pm.
To qualify for next day delivery, your order must be paid for in full before the cut off point.
Click & Collect
Our Click & Collect service is perfect for when you need a quick upgrade or replacement, and our help is always on hand. If you’re able to travel to our warehouse based in Seaham (SR7 9DR), we’re available to help with the same day collection of your new equipment during our usual working hours of Monday to Friday, 8am to 5pm.
More Information
Please refer here for more info on delivery charges for parcel & pallet, dispatch & delivery times, geographical surcharges and tracking details.
Leasing
Returns
We aim to make the returns process as simple as possible. You can create a return request through your Ecatering account and we'll arrange the collection of your items at a time and date convenient for you. We'll then deduct the carriage charge from your eventual refund. (This cost varies depending on the size and weight of your order.) Alternatively, you're welcome to arrange your own carriage service.
In order to receive a full refund, the product must be as new and in its orignal packaging.
IWOCA
Spend without limits with our flexible finance options, designed to help you and your business get the equipment you need to be a success.
Who are iwoca?
Designed to make online payments hassle-free, iwoca makes it easy to get the equipment you need without worrying over cost.
With Pay Now and Pay Later options, iwoca puts you fully in control when it comes to spending, allowing you to spread the cost of orders over £150 up to £30,000 (excluding VAT), providing that you’re a UK Limited Business or LLP.
What are the benefits of using iwoca?
Quick and easy to use: You can access payment terms instantly at checkout with no need to complete lengthy application forms.
Improve your cash-flow: Keep your business running smoothly without worrying about cash flow.
Focus on growth: Get what you need, when you need it to help your business grow.
No hidden-fees: iwoca pride themselves on being honest, fair and transparent. They don’t charge any hidden fees.
How does it work?
Simply add the items you need and choose to pay with iwoca at checkout. Depending on what works for you, if you’d like to split the cost we have the following options available:
Pay Now: in just a few clicks, you pay us directly from your bank account.
Pay Later: you’ll be able to set up a payment plan with iwoca to split the cost into 3 equal interest-free monthly payments.
Can anyone use iwoca?
iwocaPay puts you fully in control when it comes to spending allowing you to spread the cost of orders over £150 up to £30,000, providing that you’re a UK Limited Business, LLP or Sole Trader.
If you need any help or support in using iwoca, please contact our Customer Service team on 0333 358 3678 and we’ll be more than happy to assist you.
Features
- Made in Europe
- Teflon coated casting surface
- Automatic thermostat
- Stainless steel case
- Ergonomic design
- Heavy duty robust design and manufacture
- Non-stick cooking plate
- 2.5kw
- Fitted 2 x 13 amp plugs
- CE certified
- Net weight: 19Kg
- Gross weight: 21.15Kg
- Product Dimensions: D81cm x W41cm x H18cm
- Package Dimensions: D86cm x W54cm x H20cm
Why Choose Graded
Cost Savings
Our graded products are available at a substantial discount compared to new items, making them an excellent choice for budget-conscious buyers. They’re especially ideal for cafes and restaurants aiming to reduce startup or operational costs while maintaining quality
Eco-Friendly Choice
Purchasing refurbished products helps to reduce waste and promotes sustainability by extending the lifespan of appliances. Environmentally conscious consumers may choose graded options as a way to lower their carbon footprint.
Tested Reliability
Our graded appliances have undergone thorough inspections and professional repairs, ensuring they meet high standards for functionality. Buyers can feel confident in their reliability, knowing each product has been rigorously tested and reconditioned by our team.