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As part of our ongoing commitment to the UK's catering industry and a solid understanding of how important your equipment is to your business and livelihood, we’re dedicated to fixing all products under warranty as soon as possible.
What should I do if my equipment stops working correctly?
We’re never happy to hear that your product is faulty or has stopped working as it should. In the instance that your equipment stops working,, the best way to report your fault is via our Customer Service team. They will discuss the details of the fault with you, and explain next steps for getting your equipment back up and running.
What should I do if my warranty has expired?
Every purchase you make from ECatering comes with Lifetime Technical Support, which means we will support you throughout the lifetime of your product regardless of warranty. In the case that your warranty has expired, we’re still on hand to help. Give us a call or send us an email and we’ll be happy to recommend an engineer to inspect and repair your equipment at the best possible cost. If required, we are also happy to help source any parts you may require, but please note these parts will be chargeable.
Please note, the following items are specifically excluded from the warranty provided: bulbs, glass, pizza oven decks, components such as (but not limited to) switches, buttons, rubber seals, blades, gaskets, filters and toaster elements.
Any products that are supplied “Free of Charge” are excluded from any warranty.