Service Update - We're taking orders as normal but delivery can take upto 3 days, we'll confirm a date with you. We're doing all we can to protect our customers and staff.
Our terms are cash & carry. However we will deliver FREE OF CHARGE to your premises on orders above £75.00 net of VAT. On orders under £75, the carriage charge is £6.95 plus VAT. For orders placed and paid for in full before 12 noon, these will be despatched the same day by either next day courier or standard 2 to 4 working day pallet delivery service to mainland UK between the hours of 8am and 6pm, depending on the actual weight and / or dimensions of the each product. Non standard delivery requests will be subject to charges. Non mainland UK or Scottish highlands and Islands may be subject to charges. Higher charges may apply for specific delivery requests such as, but not limited to, next day delivery, out of hours / weekend delivery, timed delivery and 2 man delivery. Costs stated for deliveries to Europe are basic guidelines. Higher charges may apply for Islands such as Malta and Cyprus and will be advised after the order is placed where appropriate.
Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. Your delivery charges will be clearly indicated at checkout. If in doubt or if you want clarification, please call our office on 01539 234350.
Orders placed and paid for in full before 12 noon will be despatched the same day on parcel courier service or standard pallet delivery service depending on the weight / dimensions of the particular product(s) ordered. Please ensure there is adequate access for larger items of equipment, as the company cannot be held responsible for any problem should the goods not fit, or be able to go through any outer / inner doorways. Orders for express delivery and next day delivery must be placed by 12 noon and are subject to final confirmation by our couriers. Next day delivery is not available on all items, so please check with us before ordering if in doubt or if you have any queries. Any extra charge for next day service will be advised at time of placing the order or indicated on the items page when checking out. Goods must be checked on receipt, before you sign the delivery note. If you sign the delivery note and have not checked the items we will not be held responsible for any claims that later arise through damage or missing items. If an item is found to be damaged please mark "damaged" on the delivery note and inform our office immediately. All damages must be reported within 24 hours of receipt, otherwise we will not entertain claims. For items that are special order, you will be advised at the time of order of the approximate delivery leadtime.
We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability. The Company shall be under no liability whatsoever for any delay or failure to deliver the products within estimated timescales. We recommend that you make arrangements for trades people to carry out work on your behalf only after your order has been delivered and checked for damage. If you are purchasing to replace an existing item we also recommend that you do not disconnect or dispose of your existing item until your new goods have arrived and been checked for damage.
Standard parcel courier service is within 1-3 working days from day of dispatch and standard pallet deliver service is within 3-5 working days from day of dispatch. Please contact us directly before placing any order if you wish to clarify which service will be used for the item you are ordering.
For the best value commercial catering equipment online in the UK, keep checking back on our website www.ecatering.co.uk. We offer some of the lowest prices around and all the items are despatched same day if orders are placed before 12 noon, so that you can receive the goods you need as soon as possible. With savings of up to 75% to be made off the list price, you can be sure to find great bargains on your commercial catering equipment needs. Its that simple. No compromising on quality, just giving you good old fashioned value for money.