Shipping policy

Our Shipping Policy

As part of our Delivery Promise, we aim to deliver your order exactly when we say we will. Your trust is imperative to us and it's our mission to get your order from our warehouse to your business on the date stated in your email confirmation. Please read on for all of our important delivery information.

Parcel Services

While next day delivery is available on parcel services, please note that we don't offer next day delivery to postcodes marked in black. While you can still order next day delivery for grey postcodes, your order would be with you either by noon or the end of the next business day.

Standard Delivery

Our standard delivery service is 2-3 working days, and includes kerbside delivery at your premises.

Your item will be delivered as close as possible to your premises and our delivery drivers will only unload your goods where it is safe and secure to do so.

If you’re expecting multiple or heavy items in your delivery, we’d advise that you have some help on hand to take your items where you need them. Unfortunately our standard delivery drivers are unable to deliver your goods inside your premises for health and safety reasons, but if you’d like us to deliver your goods exactly where you need them and dispose of any rubbish, read on for our Unpack & Position service.

Free Next Working Day Delivery

All orders over £100 excluding VAT qualify for our free next working day delivery service. If your order is under £100, a charge of £8.50 will apply.

Please note, NI is excluded from our free next working day delivery on orders over £100 ex VAT along with the following postcodes: HS, KW, IV, PH, PA, BT. For these areas, only our 2-3 working day delivery is available. Additionally, we are unable to offer next working day delivery to Scottish Highlands, Scottish Islands, Northern Ireland, Isle of Man, Isle of Wight, Channel Isles and Isles of Scilly.

If your postcode falls under the following areas, your order will be delivered the next working day by noon or at the end of the business day: AB, DD, FK, KA, ML, SA, TA & EX.

Any orders placed after 4pm on Friday will not be dispatched until the following Monday.

There are a limited number of products which free next working day delivery doesn't apply to. We will endeavour to inform you about this in the product description and/or at checkout. 

Next Working Day For Pallet Items

If you order larger or heavier items, we will ship your order via a pallet or 2-man delivery service. Please note, our next working day delivery for pallet items is a chargeable service. When your order is shipped via pallet, your delivery address must be located within the red zones on the map below to be eligible for our next working day service:

There are a limited number of parcel products which free next working day delivery doesn't apply to. We will endeavor to inform you about this in the product description and/or at checkout. 

Delivery Charges

Delivery charges vary depending on the type of products you’re ordering and the service you select at checkout. Your delivery charge will be clearly indicated before you complete your purchase, and unfortunately, cannot be refunded unless we don't meet our Delivery Promise. If in doubt or if you want clarification, feel free to call our friendly customer service team on 0333 358 3678. All of our delivery prices are quoted excluding VAT.

Delivery Cut Off Times

To qualify for next day delivery, your order will need to be placed before 4.00pm Monday to Thursday. If you select next day delivery after 4.00pm on Thursday and before 4.00pm on Friday, your order will be delivered on Monday. 

Order before 4.00pm on Friday for Saturday delivery services. Orders placed after 4.00pm on Friday will be dispatched on Monday.
Orders must pass security checks and be paid in full before 4.00pm.
Standard deliveries take place Monday to Friday, usually between 8am and 6pm, but they can be as late as 9pm.

To qualify for next day delivery, your order must be paid for in full before the cut off point.

Geographical Surcharges

Scottish Highlands and Islands postcode regions are AB, IV, KW, PA, PH, HS, KA, ZE.

Customers ordering from Ireland may be liable for customs charges when their order arrives.

As delivery dates and times can vary or change due to circumstances beyond our control, we advise that you don't book your installer until the product has arrived.

Click & Collect

Our Click & Collect service is perfect for when you need a quick upgrade or replacement, and our help is always on hand. If you’re able to travel to our warehouse based in Seaham (SR7 9DR), we’re available to help with the same day collection of your new equipment during our usual working hours of Monday to Friday, 8am to 5pm.

When you place your order, select the Click & Collect option at Checkout and give us a call when you arrive, we’ll take care of the rest. Please note, our Click & Collect service is completely free, but we do usually require at least 90 minutes to get your order ready.
On arrival, please take care whilst driving on the premises. Parking is free, and you will need to visit our Unit 7 warehouse which is clearly signposted or give us a call and we'll be happy to assist
Free standard delivery

All orders over £100 ex VAT qualify for our free standard 2-3 working day delivery. Please note, NI is excluded from our free standard delivery on orders over £100 ex VAT. 

Help Us To Make Unpack & Position Easy

Our unpack and position service is designed to make delivery of your new item into its new home simple. We will handle all of the challenges of placing your item exactly where you need it, remove and dispose of packaging, and safely deliver potentially large and high value items into your premises without any inconvenience to yourself.

There are some things we request from you, our customer, to make this as easy and safe as possible.

This includes:

✔ A clear route to the delivery destination.

✔ A delivery path that is free of stairs or lifts.

To prevent any unnecessary delays or problems, we advise all of our customers to measure the width and height of spaces prior to delivery to ensure an accessible route for our driver.

Once your equipment is in its required position, we will then unpack and take away any waste material.

Please note, we can’t remove any doors.

Need To Track Your Order?

Once your order has been dispatched from our warehouse, you will receive an email from us to confirm when it will be delivered to you.

If you’d like an update on the location of your package, call our Customer Service team any time on 0333 358 3678 and we’ll be glad to help.